Invoice Issue Resolution Team Lead

2 days ago

Philippines Merck Full time ₱1,500,000 - ₱2,500,000 per year

Work Your Magic with us  

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  



Your Role:

  • Supervise direct reports assigned to Invoice Issue Resolution team to ensure efficiency and meet a high quality of service according to Service Level Agreements (SLA) set.
  • Plans and prepares daily operational activities and priorities, contingency plans and work schedules of the Team ensuring coverage in key areas
  • Manage and resolve escalated customer/vendor complaints or queries within the turn-around time agreed thru email and internal ticketing system.
  • Monthly review of Critical and Key Performance Indicators (CPI/KPI) reports to track the Team's Performance. Execute corrective actions to maintain adherence to KPIs.
  • Oversees AP Month-end activities and ensures accurate and timely submission of reports and other requirements.
  • Manage and communicate individual associate performance and areas for improvement. Do regular coaching and mentoring to ensure associate growth and development.
  • Execute training or arrange training requirements as deemed necessary. Review and update training plans and training materials for new hire to ensure coverage of whole process and country specific requirements.
  • Manage behavioral issues of Team and recommend appropriate corrective action.
  • Able to drive process improvements and projects to align with the Organization's objectives.
  • Provide operational visibility to management and key stakeholders through periodic operational performance reviews.
  • Collaborate with other internal or external Teams to address operational issues and challenges.
  • Drive SOP, Policy and Work Instruction for completion and regular updates for compliance.
  • Execute other tasks and projects that may be assigned.

Who you are:



Education:

Bachelor's/college degree or comparable education and significant experience in Accounting, Finance, Business Administration or other neighboring business-related fields.

Experience:

With extensive background in Accounting Concepts, expertise on Accounts Payable end to end process including Invoice Posting, Payment processing, Issue resolution, Reporting and Analysis and Vendor Accounts ReconciliationExperience working within a Shared Services environment is preferred.With good interpersonal and organizational skills – able to prioritize, can manage multiple tasks and work and adapt rapidly to changing priorities.Strong strategic and leadership capabilities focusing on people management.Coaching skills and experience a must.Has experience working on process improvements and quality managementDedicated and results oriented.Minimum 5 years' experience in end to end Accounts Payable functions with no less than three (3) years on a supervisory/Team Lead level.

Skills:

Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Proficiency in Microsoft Office Suite (Excel, Word, Outlook).Understanding of accounting principles and practices.Experience with accounting software or ERP systems (e.g., SAP, Oracle)Attention to detail and accuracy.Ability to work independently and as part of a team.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity

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