Shift Manager

Job PurposeThe Shift Manager ensures smooth day-to-day call center operations during assigned shifts, maintaining service levels, compliance, and team productivity. This role focuses on real-time supervision, attendance management, and operational execution, supporting the Operations Manager in delivering excellent healthcare BPO services aligned with...

About the role Caring-One Iloilo Call Center Services is seeking an experienced Shift Manager to join our dynamic team in Iloilo, Western Visayas. As a Shift Manager, you will be responsible for leading and motivating our call centre teams to deliver exceptional customer service. This is a full-time position that will require you to work rotating shifts to...

Job PurposeThe Assistant Operations Manager (AOM) supports the Operations Manager in overseeing call center performance, people development, and client satisfaction. This role bridges the gap between strategic direction and daily execution—ensuring that targets, compliance, and quality standards are consistently met across all...

Position Title: Assistant Manager- RCM ExperienceLocation: Iloilo City, PhilippinesEmployment Type: Full-Time (On-site)Shift Time: US Time (9 PM to 6 AM PH Time),Note: This is a full-time, on-site position requiring regular attendance at one of ourdelivery center locations.Required Qualifications:• 5-7 years of experience in call center operations, ideally...

We are Hiring: Digital Transformation Manager (Greenbelt Certified) Work Setup: Hybrid (Iloilo City)Schedule: Evening ShiftAbout the RoleWe are seeking a highly skilled Digital Transformation Manager who will lead Lean Six Sigma–driven process improvement and digital transformation initiatives across our operations. The ideal candidate must be Greenbelt...

We are seeking experienced professionals to join our healthcare claims processing team as Assistant Manager. You will play a key role in monitoring performance, coaching team members, and driving process improvements to ensure operational excellence.Ideal candidates are organized, proactive, and experienced in call center operations, preferably with a...

Urgently hiring for one of our direct clients in the Philippines.Job Title: Group Manager-Transactional QualityLocation: Pavia, ILOILOWork Mode: Onsite & Night ShiftRequired1- Graduate / Post Graduate.2- Overall work experience of minimum 6-8 yrs.3- Minimum 3-4 yrs. experience in Quality Lean Six sigma Black belt certified.4- Experience in automation of...

Candidate must possess at least a Bachelor's Degree in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management or equivalent.At least 2 years (s) of working experience in the related field is required for this position.Excellent oral communication skills and interpersonal skills.Must have a...

based out of IloIlo (Relocation Package for non-IloIlo residents)Certified greenbelt/BlackbeltProject management and design thinking practitionerMust have 8 to 10 years experience in digital transformation/process improvementMust have at least 5 years experience in BPO settingLocation: IloIloMid Shift – Night ShiftJob Types: Full-time, PermanentPay:...

Insurance AccountWork Schedule: Morning ShiftWork Set-up: On-siteQualification:3-5 yrs of experience in training in a BPO settingResponsibilities:Drive root cause analysis, and implement key programs and initiatives to drive improvement of focus metrics such as Sales, CAS, CES, Quality, etc.Assesses training and development needs through surveys, interviews,...