Finance Specialist_Cash Collections

We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Job Overview:
This position is responsible for accurate and proficient collection and maintenance of accounts, and coordination of special projects related to credit management. Reports to Team Lead, Global Accounts Receivable.

Responsibilities

• Identify, research and collect on past due receivables, to achieve team goals
• Work with Customer, Sales, Legal to resolve contract disputes
• Ensure timely and accurate maintenance of accounts
• Investigate and resolve credits on customer accounts
• Assist with distribution of monthly invoices
• Responsible for accurate creation and timely distribution of required reporting to management
• Partner with internal business groups to resolve outstanding cash collection matters
• Special projects as necessary to accomplish finance team's objectives
• Be aware of, and comply with, all corporate policies

Qualifications
Education, Experience & Training required:

• BS in a business or technical related area of study preferred
• 3+ years collections and/or financial support specialist experience
• Ability to pass a background check

Job Specific Specialized Knowledge & Skills

• Excellent customer service skills and telephone etiquette.
• Organized, detail oriented with effective follow-through.
• Ability to work effectively in fast-paced, high performance environment.
• Goal oriented.
• Applicable experience in a mid-size and international credit and collection environment (2-5 yrs).
• Excellent communication skills, both oral and written.
• Ability to work both independently and as part of a team.
• Ability to read and understand contracts work with customer and other departments to resolve disputes.
• Excellent problem solving and use good judgment.
• Excellent Microsoft Excel, Word and Outlook skills.
• Demonstrated ability to handle confidential and sensitive information using good judgment.
• Demonstrated ability to use online accounting systems.
• I4P software experience a plus.
• Experience with service company a plus.

Critical Performance Competencies (identify in rank order up to 10):

• Planning and Organizing – Establishes a systematic course of action for self and others to assure accomplishment of a specific objective, determining priorities and allocating time and resources effectively
• Communication – Effectively transfers thoughts and expresses ideas using speech, listening skills and writing skills to influence others to gain their support
• Adaptability/Flexibility – Quickly adjusts to new, different, or changing requirements
• Accountability – Holds self and others accountable for results
• Interpersonal – Direct and diplomatic in dealing with others to achieve goals

Value Competencies

• Displays passion for & responsibility to the customer
• Hires, develops & rewards great people
• Displays leadership through innovation in everything you do
• Displays a passion for what you do and a drive to improve
• Displays a relentless commitment to win
• Displays personal & corporate integrity

Eeo

• Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V)

Physical And Cognitive Or Mental Requirements
SAP Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.

SAP Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of 'Leadership through innovation in everything we do'. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.

Confidentiality and our core value 'Personal and corporate integrity' are critical components being that SAP Concur is a publicly traded company and working towards building a great, enduring company.

Company Description
SAP Concur is the world's leading provider of on-demand employee spend management services. SAP Concur helps organizations control costs by uniting online travel booking, automating expense claims, and streamlining invoice processing. SAP Concur has a suite of award-winning on-demand services allowing companies to get up and running quickly so they can focus on what's most important. By automating and optimizing business processes, SAP Concur delivers actionable business intelligence and rapid ROI, helping companies increase efficiency, control employee spend and drive down operational costs. SAP Concur's Travel, Expense and Invoice solutions are trusted by thousands of companies and reach millions of employees worldwide.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: .