Collection Specialist

7 days ago

Cubao, National Capital Region, Philippines Alexis A. Molaer Law Offices Full time

  • Manage a portfolio of customer receivables and work by solving customer payment issues.

  • Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.

  • Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.

  • Managing and resolving invoice discrepancies to ensure timely and accurate receivables.

  • Managing internal and external Accounts Receivable inquiries.

  • Maintain customer relationships by responding timely and accurately to both internal (company) and external (Clients) questions and requests for information.

  • Understand the AAMLO - Clients billing processes to provide guidance to customers, identify defects and drive resolution before escalating to AMs for approval.

  • Understand the pain points of customers and solve our customer's problems.

  • Providing prompt, efficient, detailed, customer-oriented service to customers.

  • Escalating when appropriate to Account Manager and/or senior leaders.

  • Keeping detailed notes, task creation and reminders in our collections tools.

  • Acting as the Voice of the Customer for our customers and Account Teams, reporting and acting on observed areas for improvement.

  • Actively seeking solutions to customer and collection needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.

  • Analyze trends and suggest process improvements.

  • Perform other projects and duties as required.

Qualifications

  • Bachelor's Degree or atleast 2nd year college undergraduate. (can provide TOR)

  • Knowledge on Outlook, Word and Excel or similar desktop applications.

  • Good Communications skills – Written & Verbal

  • Proficient in Microsoft Excel and Word.

  • Flexible to work in shifting schedule.

  • Exemplifies traits of being a Team player, has good interpersonal skills, hardworking, adaptable and detail oriented.

  • Can work under pressure and with deadlines.

  • Excellent verbal and written communication skills, with a strong customer service focus.

  • Has the ability to prioritize, multi-task and work with minimal supervision.

  • A person who is open to work with diverse teams with different cultures

  • Newly Graduate are encourage to apply.

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