Customer Service and Sales Representative

2 days ago

Cebu City, Central Visayas, Philippines Teamficient Full time

Position: Seasonal Remote Role – Customer Service and Sales Representative

Company: TeamFicient –

About Us:

At TeamFicient, we are a dynamic team of highly experienced professionals dedicated to providing tailored solutions that meet the unique needs of our clients. We are currently seeking a skilled Customer Service and Sales Representative to join our team for a seasonal role from March to August, contributing to the efficiency and satisfaction of our clients.

Job Summary:

As a Customer Service and Sales Representative, you will be the first point of contact for our customers. You will assist them with inquiries, resolve issues, and provide information about our products and services. Additionally, you will identify sales opportunities and contribute to achieving sales targets by offering relevant solutions to our customers' needs.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
  • Provide accurate information about products, services, and policies.
  • Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
  • Identify customer needs and recommend appropriate products or services to maximize sales opportunities.
  • Follow up on leads and close sales to meet or exceed sales targets.
  • Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
  • Collaborate with team members and other departments to improve customer service and sales processes.
  • Stay up-to-date with product knowledge, company offerings, and industry trends.
  • Handle returns, complaints, and other customer issues in accordance with company policies.
  • Continuously seek ways to improve customer experience and contribute to team goals.

Requirements:

  • Experience in customer service or similar positions.
  • Proficiency in office tools (Microsoft Office, Google Workspace).
  • Organizational and time management skills.
  • Attention to detail and accuracy in document management.
  • Excellent communication and collaboration skills.
  • Ability to work independently.
  • Effective task management in a remote environment.

Academic Background:

  • Degree associated with the position.
  • Mandatory English level C1-C2.

System Requirements:

  • Desktop/Laptop
  • Intel Core i5
  • 4GB RAM for multitasking requirements
  • Workstation free from noise and distractions
  • Backup Internet Connection
  • USB Headset with Noise Cancelling
  • Backup for Power Outage: Generator/UPS or alternative location

Benefits:

  • Competitive salary
  • Statutory benefits
  • Opportunities for career advancement
  • Stable and supportive work environment

This is a seasonal remote role from March to August, where you'll be part of an awesome team, working from home with guidance and support

For any questions, please send an email to

(Note: Applications are only accepted via the application form. Sending resumes to the Recruitment email will not be entertained.)

Job Type: Full-time

Benefits:

  • Work from home

Work Location: Remote

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