Customer Support for Travel and Hospitality
2 days ago
Reporting to the Customer Support , this is an exciting opportunity to join our team as a Customer Support Representative for their travel and hospitality clients. In this full-time, office-based role in Davao City, you will be responsible for providing friendly, efficient and knowledgeable customer service to clients and customers across a range of channels.
Key Responsibilities
- Handle inbound customer enquiries and complaints across phone, email, chat and social media channels
- Provide accurate and timely information to customers regarding bookings, reservations, billing and general travel and hospitality queries
- Escalate complex issues to the appropriate team or manager when required
- Maintain detailed records of all customer interactions
- Contribute to the continuous improvement of customer service processes and policies
- Participate in team meetings and training sessions to stay up-to-date with the latest products, services and procedures
What We're Looking For
- Proven customer service experience, ideally in a high-volume call centre or contact centre environment
- Strong communication and interpersonal skills, with the ability to build rapport with customers
- Excellent problem-solving and decision-making abilities
- Passion for delivering an outstanding customer experience
If this sounds like the perfect role for you, we encourage you to apply now.
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