Service Support Coordinator II

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—

we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.
 

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
   

JOB SUMMARY

The FCN Program Administrative Coordinator provides comprehensive administrative and coordination support for the Field Change Notice (FCN/FDS) program. This role is responsible for managing documentation, coordinating communications, tracking program metrics, and ensuring smooth execution of FCN-related activities across multiple stakeholders and systems.

RESPONSIBILITIES

• Manage and maintain FCN/FDS distribution lists and coordinate standardized communications to customers and internal teams
• Use AI tools to schedule and facilitate FCN project meetings, including preparation of agendas, documentation of minutes, and distribution of summaries
• Track parts and logistics activities, including maintaining parts trackers, coordinating with procurement, and monitoring shipment status
• Open FCN SRs for released FCN to ensure work completion and accounting
• Maintain document repositories and templates for meeting notes, process guides, and training materials
• Monitor and track open service requests, pending escalations, and FCN/FDS statuses
• Support cost tracking activities by managing updates in Oracle Costing tool and FCN Development Dashboard
• Coordinate RFP and SOW processes, including vendor response tracking and documentation routing
• Manage install base integrity by auditing data, coordinating updates, and maintaining process documentation
• Prepare weekly status summaries and monthly program reports for leadership review

REQUIREMENTS

Minimum Qualifications: 

• 2-3 years of administrative or coordination experience
• Proficiency in Microsoft Office Suite and business intelligence tools (PowerBI)
• Strong organizational and documentation skills
• Excellent written and verbal communication abilities
• Detail-oriented with strong follow-up skills
• Experience with data tracking and reporting
• Ability to manage multiple priorities in a fast-paced environment

Preferred Skills:

• Experience with Oracle ERP systems
• Knowledge of technical documentation management
• Background in project coordination or program support
• Familiarity with SmartSheet or similar project tracking tools.

POSITION ELIGIBILITY REQUIREMENTS

• May require occasional after-hours or weekend availability to support critical escalations or service recovery decisions.
• Willing to participate in virtual and in-person cross-functional review meetings.
• Limited travel may be required to attend training or support acquisition integrations.
   

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
 

OUR CORE PRINCIPALS:  Safety. Integrity. Respect. Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development 
• Foster a Customer-First Mindset
• Lead by Example