Customer Service Representative

5 days ago

Cebu City, Central Visayas, Philippines one Full time ₱900,000 - ₱1,200,000 per year

Are you someone who thrives in a fast-paced, customer-focused environment? Do you enjoy solving problems and making a real difference? is looking for motivated and customer-focused individuals to join our team

Your tasks

  • Handle inbound and outbound customer interactions via calls, chats, and emails
  • Respond to billing, domain, email, hosting, and website-related queries with professionalism, empathy, and efficiency
  • Troubleshoot technical issues and provide effective, timely solutions
  • Manage escalations by coordinating with SMEs, Team Leads, and other departments, ensuring prompt follow-ups
  • Collect and relay customer feedback on products, services, and support experience
  • Attend and participate in trainings, e-learning, and team sessions; assist in coaching if assigned
  • Maintain high customer satisfaction (NPS), chat efficiency, and contact resolution rates
  • Collaborate with internal teams and stay updated on company policies, products, and services
  • Recommend and upsell relevant products and services when appropriate

Your Qualifications

  • High school diploma or equivalent education
  • Strong English communication skills (written and spoken)
  • Basic computer literacy and familiarity with internet-related tools
  • A team-oriented mindset and a pro-active attitude
  • You're efficient and can quickly adapt to new situations
  • A natural problem-solver with empathy and professionalism

Nice to have

  • Experience in customer service
  • Proficiency in an additional language (especially Dutch)

What We Offer

  • The chance to work with a leading name in web hosting and digital solutions.
  • A vibrant, collaborative team where your ideas and contributions matter.
  • Competitive salary with attractive performance-based bonuses.
  • Health Insurance
  • A free website with a domain and hosting, where you can choose your domain name

Welcome to , where innovation meets passion. We are a leading web hosting and domain registration company dedicated to empowering individuals and businesses online. Since 2002, we have been committed to delivering reliable, user-friendly, and affordable web services. Our mission is to make it easy for anyone to build and maintain an online presence, and we believe in integrity, innovation, and putting our customers first.

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱200,000 - ₱400,000 per year

    A Customer Service Representative plays a vital role in delivering exceptional customer support and ensuring client satisfaction. The position involves responding to customer inquiries through various communication channels such as phone, email, or chat, while providing accurate information and effective solutions. The representative serves as the primary...

  • Customer Service Representative

    5 days ago

    Cebu City, Central Visayas, Philippines Trinity WFS Full time ₱240,000 - ₱360,000 per year

    Trinity WFS is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱20,000 - ₱30,000 per month We're Hiring: Customer Service Representatives – Non-VoiceLooking to start or grow your career in the...

  • Customer Service Representative

    7 days ago

    Cebu City, Central Visayas, Philippines Metacom Solutions Incorporated Full time ₱276,000 - ₱414,000 per year

    Job Title: Customer Service Representative Job Summary: The Customer Service Representative will serve as the primary point of contact for customers. This individual will assist with product/service inquiries, resolve issues, provide support, and ensure overall customer satisfaction. The role demands excellent communication skills, problem-solving abilities,...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines PMConsulting Full time ₱360,000 per year

    We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our pioneer account team. The CSR will be responsible for assisting customers with their needs. The ideal candidate must possess excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer...

  • Customer Service Representative

    5 days ago

    Cebu City, Central Visayas, Philippines Supporting Enterprises Full time ₱200,000 - ₱240,000 per year

    Night Shift | P20, ,000 per monthTotal vacancies for this job title: 2Location:9th Floor, MSY Tower, Cebu Business Park, Cebu CityJob Type: Full-TimeJob Purpose:Join our team as a Customer Service Representative and be the voice of excellence If you're passionate about delivering top-notch service and solving customer needs, we want YOUQualifications:At...

  • Customer Service Representative

    3 days ago

    Cebu City, Central Visayas, Philippines AI MANPOWER SERVICES INC Full time ₱27,000 - ₱81,000 per year

    Customer Service Representative – Cebu IT Park (Pioneer Account)Location: Cebu IT ParkHiring Process: VirtualSalary Package: Up to ₱27,000 + ₱15,000 Sign-On BonusAbout the Role:We are hiring Customer Service Representatives for a pioneer account. Join our growing team and build your career in a supportive environment.Qualifications:Open for applicants...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱20,000 - ₱60,000 per year

    We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives for our Travel Account in Cebu. In this role, you will assist clients with travel-related inquiries, including flight bookings, hotel reservations, itinerary changes, and general customer support. You will be the frontline representative of a...

  • Customer Service Representative

    5 days ago

    Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

    Talent Outsourcing Channel Solutions is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Evening, MorningTuesday: Evening, MorningWednesday: Evening, MorningThursday: Evening, MorningFriday: Evening, MorningSaturday: Evening,...

  • Customer Service Representative

    5 days ago

    Cebu City, Central Visayas, Philippines GDV BUSINESS SERVICES CO. Full time ₱900,000 - ₱1,200,000 per year

    About the roleWe are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team at GDV BUSINESS SERVICES CO.'. As a Customer Service Representative, you will be responsible for providing outstanding support to our customers through various communication channels, including phone, email, and chat. This is a full-time...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines AROUND THE WORLD MANPOWER SERVICES INC. Full time ₱80,000 - ₱120,000 per year

    About the roleJoin the dynamic team at Around the World Manpower Services Inc. as a Customer Service Representative. This full-time position based in Santa Rosa City Laguna will have you playing a key role in delivering exceptional customer service through virtual processes. With a focus on call centre and customer service, this is an exciting opportunity to...