Guest Service Associate
5 days ago
Responsible for answering and routing internal and external telephone calls in a professional and courteous manner. Assists guests by responding to inquiries, processing service requests, and coordinating with other departments to ensure timely follow-up. Maintains accurate message records, wake-up call requests, and guest service logs. Ensures the telephone system and communication procedures are followed according to hotel standards. Supports the Front Office team in delivering seamless guest service.
QUALIFICATIONS:
Preferably with experience in hospitality or customer service field
Preferably with excellent communication skills and telephone etiquette
Has the ability to multitask and work in fast-paced environments
Must be a resident of Baguio City or willing to relocate
Must be willing to work on shifting schedules
Complete government numbers (SSS, TIN, Pag-IBIG, PhilHealth)
With complete basic requirements
ADDITIONAL BENEFITS:
- with Service Charge
Job Type: Full-time
Pay: Php470.00 per day
Benefits:
- Flexible schedule
- Life insurance
- Staff meals provided
- Transportation service provided
Work Location: In person
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