Customer Service Representative

4 days ago

Ayala Alabang, National Capital Region, Philippines Sonak Asia Pte Ltd. Full time ₱250,000 - ₱450,000 per year
  • Engage with customers directly through chat, email, or customer service platforms to answer questions and provide prompt, professional support
  • Handle and resolve a variety of post-purchase concerns, including:

-Refund and return requests (including defective or incorrect items)

-Points accreditation

-Order cancellations and changes before dispatch

-Out-of-stock (OOS) issues, including suggesting alternatives or providing updates

  • Assist customers with order placements, helping them navigate the website or app and confirm product availability
  • Track and monitor deliveries, proactively providing customers with shipping updates and helping to resolve any logistics-related concerns
  • Offer personalized product recommendations based on customer preferences, needs, or browsing behavior to enhance the shopping experience
  • Collaborate with internal teams (logistics, sales, inventory, and marketing) to gather accurate information and ensure a seamless resolution of customer concerns
  • Record customer feedback and recurring issues to help improve products, services, and processes
  • Ensure all customer interactions align with the company's tone of voice and brand values
  • Meet performance targets, such as response time, resolution time, and customer satisfaction ratings

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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