Analyst, Commercial SBC

About the role

This is an exciting opportunity to join PHH Mortgage Corporation/ Onity group as an Analyst, Commercial SBC (Mortgage experience required). This full-time role is based in Pasay City Metro Manila.

What you'll be doing

• The Analyst, Commercial SBC will provide quality collection and property surveillance activities for commercial real estate loans.  This role will support a team of Portfolio Managers that serve as the primary contact for borrower research requests and collection efforts.  This position requires the ability to perform customer relationship functions, review loan documents, compliance, quality control and resolve a wide spectrum of borrower related inquiries related to commercial loan servicing.
• Assists Portfolio Manager to monitor all delinquent commercial loans and pursue a course of action to resolve the delinquency.
• Perform daily customer service activities via handling of outbound calls with borrowers and / or third-party representatives performing collection and servicing activities.
• Perform customer service activities related to inbound calls in a call queue.
• Maintaining service levels and call center performance metrics - Schedule Adherence and Attendance / Availability.
• Support Portfolio Manager in clearance of surveillance related activities to include: Tax, Insurance, Escrow Analysis, Suspense and Task management.
• Obtain the required documentation for borrower special requests including assumptions, easements, partial releases, etc., and submit to the Portfolio Manager to review, prepare and submit a detailed recommendation for approval.
• Identify and escalate significant property issues to the Portfolio Manager.
• Collect and assist to analyze property operating statement and rent rolls as part of Watchlist monitoring and collateral review.
• Coordinate with internal departments for management of portfolio.
• Other duties as assigned.

Requirement

• Minimum 1 year experience in the mortgage industry.
• Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things.
• Ability to work independently and self-motivated.
• College degree preferred.
• Open to College undergraduates with 6 months Business Process Outsourcing (BPO) experience preferable in collections department.

What we offer

At PHH Mortgage Corporation/Onity group, we are committed to providing our employees with a supportive and enriching work environment. Some of the key benefits we offer include:

• Competitive salary and performance-based bonuses
• Hybrid work model
• Comprehensive health insurance
• Paid time off
• Ongoing training and development opportunities
• Opportunities for career advancement and growth

About us

PHH Mortgage Corporation/ Onity group is a leading provider of mortgage services, offering a wide range of products and solutions to our clients. With a strong focus on innovation and customer service, we are committed to helping our customers achieve their homeownership goals. Our talented and dedicated team is the driving force behind our success, and we are always looking for passionate individuals to join our organization.

If you are interested in this exciting opportunity, please apply now.