Urgent Hiring

5 days ago

Davao City, Davao, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

Urgently seeking dynamic and customer-focused Telco Tech Associates to join our growing team in Davao City, Davao del Sur. As a Telco Tech Associate, you will play a crucial role in providing exceptional customer service and technical support to our valued clients in the telecommunications industry. This full-time position offers a competitive salary and the opportunity to be part of a collaborative and supportive work environment.

What you'll be doing

  1. Handling inbound customer inquiries and requests across multiple communication channels, including phone, email, and chat
  2. Providing technical assistance and troubleshooting for a variety of telecommunications products and services
  3. Identifying and resolving customer issues in a timely and efficient manner
  4. Documenting customer interactions and maintaining accurate records
  5. Collaborating with cross-functional teams to ensure seamless customer experience
  6. Actively participating in ongoing training and development to stay up-to-date with industry trends and best practices

What we're looking for

  1. High school diploma or equivalent
  2. Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
  3. Strong problem-solving and analytical skills to quickly identify and resolve customer issues
  4. Proficient in using computer systems, software, and relevant telecommunications tools
  5. Commitment to providing exceptional customer service and a genuine desire to help others
  6. Flexible and adaptable to work in a fast-paced, dynamic environment

Apply now for this exciting Telco Tech Associate role and be a part of our dynamic team

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