Quality Assurance

3 days ago


Laguna Technopark Laguna, Philippines Terumo (Philippines) Corporation Full time ₱250,000 - ₱500,000 per year

Brief Statement of Duties / Work to be performed:

  • Handles customer feedback (complaints) and ensures all complaints are processed in a uniform and timely manner.
  • Assess all reported information or complaints and determines whether a complaint is a reportable event under different regulations.
  • Coordinates with sales branches to obtain pertinent information related to the complaint.
  • Facilitates the investigation and prepares investigation report and answer card for all complaints.
  • Conducts necessary evaluation through simulations and visual inspection of the actual and retention samples related to complaint.
  • Facilitates Health Hazard Evaluations (HHE) for Production Origin complaints to determine actions on the product already in the market affected by the non-conformity.
  • Review corresponding Adverse Event Report (MedWatch Report (MDR), Mandatory Problem Report (CMDR) and EU Vigilance Report) prior sending to respective regulatory authorities.
  • Check completeness of complaint file records until complaint closure.

Minimum Qualifications:

  • College degree in Industrial Engineering or any related course
  • At least one (1) year working experience
  • Microsoft Office Application (Basic)
  • With knowledge in document control and auditing exposure/experience
  • Knows basic data generation and data analysis using Microsoft Excel or in any related software


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