CSR - Operations Specialist | Onsite -Eastwood, QC

19 hours ago

Quezon City CPO National Capital Region Manila Philippines Intogreat Solutions Philippines Full time ₱300,000 - ₱450,000 per year

About the Role: We're looking for an enthusiastic and proactive Operations Specialist. In this role, you will play a vital part in supporting both the operational and strategic goals of the team. If you thrive in a fast -paced environment, enjoy building relationships, and have a passion for operational excellence, this is the opportunity for you. Key Responsibilities:● Collaborate with the team to ensure smooth day -to -day operations and support strategic initiatives.● Manage communications with chauffeur partners, external stakeholders, and regulatory bodies to ensure timely and professional handling of inquiries.● Work closely with chauffeur partners to ensure they consistently exceed customer expectations and uphold high standards of service quality.● Assist in maintaining compliance and documentation requirements for the market.● Build strong, genuine relationships with our chauffeur partners and key local partners, fostering a culture of trust and collaboration.● Report to the team on supply contact trends● Escalate urgent issues reported by the supply market for resolution● Process payment adjustments as required and maintain records● Maintain consistent 'voice' in all outgoing communications with the supply marketRequirements Qualifications:3 years of experience in the BPO industry for any blended customer service responsibilities (email,chat,calls) or any solid 2 years of experience for both criteria/industry (transportation/travel)Experience in travel/logistics/ ground transportation is preferable but not required. Familiar with using google suites.About You:● Experience: You bring relevant experience in a business environment, with a proven track record in service quality.● Communication Skills: You excel in written and verbal communication, particularly in engaging with chauffeurs or suppliers.● Relationship Building: You are personable, convincing, and committed to building strong, productive relationships with colleagues and partners.● Adaptability: You are flexible, open -minded, and capable of working independently or as part of a team.● Organisational Skills: You have excellent time -management skills, with the ability to prioritise and multitask effectively.● Growth Mindset: You are eager to learn, grow, and make an impact in a fast -moving sector.● Team Player: You bring positivity and motivation into the team, helping everyone improve each day.● Values -Driven: You embody Blacklane's core values: Excellence, Drive, and Care.

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