Technical Engineer L2

6 days ago

Pasig, National Capital Region, Philippines enablesGROUP Full time

Role Summary

We are hiring a Technical Engineer (Level 2) with solid experience across infrastructure, networks, and cybersecurity. You will be the go-to technical escalation point for infrastructure, network, and security operations.

This role focuses on providing second-line technical support, working closely with vendors and service providers, and ensuring IT services operate smoothly and securely.

You will be able to work closely with leading technology vendors and MSPs to deliver stable and secure IT services.

You will be playing a key part in resolving escalated incidents, implementing changes, and maintaining documentation to support knowledge sharing across the IT team.

You will work with a supportive team while collaborating with internal stakeholders, managed service providers, and technology partners to keep services stable and aligned with business needs.

Key Responsibilities

· Incident & Problem Resolution: Act as the escalation point for complex infrastructure, network, and cybersecurity issues. Work with internal teams and external vendors to restore services quickly.

Change Implementation: Support planned changes across infrastructure, networks, and security platforms. Ensure changes are documented, tested, and delivered with minimal risk.

Infrastructure & Networks: Maintain and support enterprise IT infrastructure, networks, and cloud services, escalating where appropriate.

Cybersecurity: Apply security best practices in day-to-day operations, monitor for threats, and escalate issues where needed.

Supplier & Vendor Management: Collaborate with vendors and MSPs to resolve incidents, carry out changes, and manage escalations. Monitor service delivery against SLAs.

Documentation & Knowledge Management: Produce and maintain technical documentation, runbooks, and process workflows. Use SharePoint for effective document control and knowledge sharing.

Service Management: Follow ITIL-aligned processes for incident, problem, and change management. Contribute to continual service improvement initiatives.

Qualifications

· Bachelor's degree in IT, Computer Science, Engineering, or related field (or equivalent experience).

· 3–7 years' experience in infrastructure, networks, or security engineering/support.

· Hands-on expertise with network administration (LAN, WAN, VPN, firewalls, routing, switching).

· Solid understanding of cybersecurity principles and common security tools.

· Experience working directly with MSPs and cloud vendors such as Microsoft, Oracle, or Mimecast.

· Proficiency with SharePoint and document management.

· Strong troubleshooting, documentation, and communication skills.

Preferred Skills

· Certifications such as CCNA, CCNP, CompTIA Security+, Microsoft Associate/Expert.

· Experience with cloud platforms (Azure, AWS, GCP).

· Familiarity with ITIL or other service management frameworks.

· Basic knowledge of automation or scripting (PowerShell, Python).

  • L3 Technical Support Engineer

    6 days ago

    Pasig, National Capital Region, Philippines Converge ICT Solutions Inc. Full time

    Role Overview The L3 Technical Support Engineer is responsible for resolving complex technical incidents, supporting escalations from L1/L2 teams, and ensuring long-term service stability through root-cause analysis and continuous improvement. This role serves as a subject-matter escalation point and contributes to maintaining high service availability and...

  • L3 Technical Support Engineer

    6 days ago

    Pasig, National Capital Region, Philippines Converge ICT Solutions, Inc. Full time

    Role OverviewThe L3 Technical Support Engineer is responsible for resolving complex technical incidents, supporting escalations from L1/L2 teams, and ensuring long-term service stability through root-cause analysis and continuous improvement. This role serves as a subject-matter escalation point and contributes to maintaining high service availability and...

  • Technical Engineer

    3 days ago

    Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time

    JOB DESCRIPTION FOR TECHNICAL  ENGINEERThe Company:Acceligent Solution Inc. is a System integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.What Are We Looking For?We are seeking a skilled Technical Engineer to join our team. In this role, you will provide exceptional technical...

  • Manager of Technical Support

    2 weeks ago

    Pasig, National Capital Region, Philippines EROAD Limited Full time

    The Manager, Technical Support reports to and works closely with the Director of Global Technical Support to ensure that EROAD's customers in New Zealand and Australia receive best-in-class technical support, their issues are resolved quickly, and that we gather and track relevant insights to enable us to focus on continuous improvements across our support...

  • Technical Engineer

    1 week ago

    Pasig, National Capital Region, Philippines Multistyle Specialist Inc Full time

    Analyze technical documents (e.g., blueprints, specifications, and proposals) to prepare detailed cost estimates.With related experience in construction fit outs, offices, data centersWork closely with engineering, design, procurement, and project management teams to gather information for estimates.Prepare labor, material, and equipment cost estimates for...

  • Technical Support Engineer

    3 days ago

    Pasig, National Capital Region, Philippines SAN MIGUEL INTEGRATED LOGISTICS SERVICES, INC. Full time

    About the role San Miguel Integrated Logistics Services, Inc. is seeking a talented Technical Support Engineer to join our dynamic team. In this full-time role, you will be responsible for providing technical support and troubleshooting solutions to our clients, ensuring the smooth operation of our material handling equipment. Based in our Pasig City...

  • Technical Support Engineer

    3 days ago

    Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time

    JOB DESCRIPTION FOR TECHNICAL  ENGINEERThe Company:Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.The Technical Engineer's Roles and Responsibilities:Provide first-level technical support via phone,...

  • Senior Information Technology Engineer

    6 days ago

    Pasig, National Capital Region, Philippines Vee Healthtek Full time

    About the RoleVee8 is seeking a highly experienced and independentSenior L2 IT Engineerto manage all IT end-user support activities at our Philippines site. This is a standalone role ideal for someone who thrives in a fast-paced environment, takes full ownership of IT operations, and is comfortable supporting both local and remote teams.Key...

  • Technical Presales Engineer

    5 days ago

    Pasig, National Capital Region, Philippines Power Mac Center Full time

    TheTechnical Pre-Sales Specialist/ Engineerfocusing on Apple Ecosystem Integration will act as a technical advisor and subject matter expert, working closely with the sales team to understand customer needs and demonstrate how our enterprise applications, seamlessly integrated with Apple technologies (iOS, macOS, iPadOS, Apple Business Manager), can solve...

  • Cadet Technical Sales Engineer

    6 days ago

    Pasig, National Capital Region, Philippines Teledatacom Phils., Inc. Full time

    Job Summary:We are looking for a Cadet Technical Sales Engineers that will be essentially involves in translating and explaining highly complex technical information to customers and clients, focusing on revealing how a product or piece of equipment can solve specific problems in the modern sales process. thorough understanding of the product they are...