Technical Engineer

1 week ago

Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time

JOB DESCRIPTION FOR TECHNICAL  ENGINEER

The Company:

Acceligent Solution Inc. is a System integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.

What Are We Looking For?

We are seeking a skilled Technical Engineer to join our team. In this role, you will provide exceptional technical assistance to our customers and resolve complex issues related to our products and services. Your goal will be to ensure customer satisfaction and maintain strong relationships.

The Technical Engineer's Roles and Responsibilities:

  • Provide first-level technical support via phone, email, and chat to customers and internal teams.
  • Troubleshoot and diagnose hardware and software issues, providing timely resolutions.
  • Document all support interactions in the ticketing system, ensuring accurate records of issues and resolutions.
  • Collaborate with engineering and product teams to escalate and resolve complex technical problems.
  • Develop and maintain technical documentation, FAQs, and knowledge base articles for both customers and support staff.
  • Train and guide customers on product features and best practices.
  • Monitor and analyze support metrics to identify trends and improve service quality.
  • Stay updated on product updates, new features, and industry trends to enhance support capabilities.
  • Perform all their tasks in line with their organization's/clients' policies, procedures, and best practices; and
  • Interact regularly with their team members, clients, sales teams, and engineering teams.

Minimum Qualifications:

  • At least a year of experience in a technical service role, specifically with network infrastructure;
  • Bachelor's degree in Computer Science, Information Technology, or a related field;
  • Customer-oriented mindset with a focus on delivering high-quality support;
  • Good understanding of network systems, protocols, and troubleshooting techniques;
  • Good communication skills, both verbal and written;
  • Ability to work independently and as part of a team; and
  • Detail-oriented, Analytical, and has problem-solving skills.

Work Set-up:

On-site in Ortigas, Pasig City

Time:

9 am to 6 pm from Monday to Friday

Job type:

Full Time

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