IT Support Level 1 Technician

2 days ago

Pasig, National Capital Region, Philippines Verto Network Solutions Inc. Full time $35,000 - $50,000 per year

Job description:

Job Summary:

We are seeking a detail-oriented and customer-focused IT Support Level 1 Technician to provide first-line technical support to end-users and assist in basic network administration tasks. The ideal candidate should have strong problem-solving skills, basic knowledge of networking, and the ability to communicate technical information to non-technical users.

Key Responsibilities:

· Provide first-level technical support for desktops, laptops, printers, and other IT-related equipment.

· Respond to help desk tickets, emails, and phone calls in a timely manner.

· Troubleshoot hardware, software, and basic networking issues (e.g., IP conflicts, connectivity problems, Wi-Fi access).

· Assist with the setup and configuration of user accounts, email, and user access rights in Active Directory.

· Perform routine maintenance tasks such as software updates, antivirus scans, and system backups.

· Support and maintain LAN/WAN systems under the supervision of senior IT staff.

· Monitor network performance and report issues to the network administrator.

· Maintain an inventory of IT equipment and software licenses.

· Document support cases, solutions, and procedures in the ticketing system or knowledge base.

· Assist with onboarding and offboarding processes (e.g., provisioning/deprovisioning devices and accounts).

· Follow company policies for IT security and data protection.

Qualifications:

· Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

· 1–2 years of experience in IT support or help desk environment.

· Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).

· Familiarity with Windows OS, Office 365, and common desktop applications.

· Experience with Active Directory and basic user account management.

· Excellent interpersonal and communication skills.

· Ability to prioritize and manage multiple tasks.

· Willingness to learn and adapt to new technologies.

Preferred Skills (not required):

· Basic experience with routers, switches, and firewalls.

· Knowledge of remote desktop tools (e.g., TeamViewer, RDP).

· IT certifications such as CompTIA A+, Network+, or Microsoft certification

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