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Sales Support Coordinator

2 weeks ago

Quezon City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per year

MINIMUM REQUIREMENTS:

  • Good verbal and written communication skills required to respond to customer requests through inbound call
  • Demonstrates a good grasp of English
  • Ability to express thoughts and ideas in English
  • Average fluency - vocabulary and intonation/stress should at least be neutral
  • Good listening and comprehension skills required to effectively understand customer needs in a customer interaction
  • Ability to apply effective probing techniques to effectively provide support and resolution to customer requirements
  • Ability to demonstrate call control
  • Orientation on customer service and rapport building
    Good knowledge on navigating mobile and web applications Basic troubleshooting skills on mobile and web applications- Excellent multi-tasking skills on managing multiple client / company system tools and/or references
  • Ability to walk customers through on stages and phases in website and mobile app to non-technical customer
  • Ability to manage difficult guest interaction as well as to recognize when matters need to be further escalated within established process, policies or procedure
  • Flexibility and responsiveness to work in multicultural, fast paced and dynamic environment
  • Ability to work efficiently and independently in highly dynamic environment
  • Exhibit genuine mutual trust and confidence while contributing to company's ethical, respectful, brand values-driven culture
  • Commitment to drive to excellence and teamwork.

PREFERRED REQUIREMENTS:

  • Service driven individual with proven work experience in customer service environment
  • Providing positive customer experience as well as effective verbal and written communication skill
  • Must be willing to be on mostly North America hours / Night Shift Manila
  • Intensely immersed in navigating different systems and
  • knowledgebase
  • Experience with call centre environment in handling customer voice interactions (preferred)
  • Undergraduate in college degree may be considered