IT Supervisor

BASIC FUNCTION: The Supervisor IT Analyst/Programmer conducts systems QA and overseeing all systems application modules before the deployment. Also he/she is responsible of giving trainings to the users before the deployment of the program application.

DUTIES AND RESPONSIBILITIES:

Technical Support:

● Provides technical assistance pertains to the customized reports related to SAP and KA DMS

● Resolves technical issues related to SAP and KA DMS via phone, in person, or remotely.

● Travels to other branches to provide Users Training in relation to SAP and KA DMS integration

● Maintains system functionality by testing the database

● Consult with users to determine appropriate reports needed in the operations

● Provide functional support related to SAP ERP

● Give constant communication with the 3rd party provider in SAP in resolving issue if arises

● Performs other related duties as assigned.

Application Support:

● Develops, tests, deploys, and maintains customized report made in crystal application tool

● Take lead the systems QA before deployment to the Production server

● Conduct UI/UX test environment programs before the Go Live of the system

● Ensures data accuracy and consistency through validation with relevant technical or business groups.

● Regular initiates report reviews of data provided , especially the maintenance of the Item Master Data

● Team led in build and maintain the front-end program in SAP and back of the system.

● Proactively suggests designs and processes improvements based on available resources and best practices.

● Handles multiple systems application projects such as:

• SAP and KA DMS integration
• New warehouse inventory management system
• New Intranet Employee's service portal  (in-house development program)

POSITION SPECIFICATIONS:

EDUCATIONAL ATTAINMENT: Bachelor's Degree preferably in Computer Science, Information Technology,

Computer Engineering or equivalent

WORK EXPERIENCE:

● With at least one (1) to three (3) Years' experience in SAP or any ERP application Support.

● Knowledge in defensive coding skills

● Experience in the following is preferred: web, and API development, SAP Crystal Reports

● Good written and verbal communication skills.

KNOWLEDGE & COMPETENCIES:

● Proficient in Crystal Report and Query Report

● Amenable to work on weekends/holidays to prepare workstations and IT support when necessary.

● Knowledge on SAP B1 and business application programming

● Knowledge and experience in developing SAP module such as: SAP B1, SAP ECC, SAP HANA

● Familiar with PHP, Python, ASP, JQuery, Angular, JavaScript, HTML, and CSS

● Understand the integration technology such as: PI/PO (Process Integration/Process Orchestration)

● Strong understanding in SAP Gateways

● Ability to explain technical issues to technical and nontechnical employees and customers.

● Strong analytical and problem-solving skills.

● Proficient with Microsoft Office 365 or related software.

● Proficient with or the ability to quickly learn an array of computer hardware and software.