Pre-Sales Specialist

6 days ago

Bonifacio Global Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time ₱2,000,000 - ₱2,500,000 per year

What We Are Looking For:

Uniphore, a global Business AI technology company, is seeking an experienced Senior Sales Engineer to join its high-performance Sales Engineering team for supporting its customer and strategic partners in Bengaluru. The primary role of this job is to influence and inspire our customers through development of Business AI application based on Uniphore Business AI platform.

Team Charter and/or Mission: Our mission is to become trusted advisors for our clients and partners we work with, while advocating Uniphore's conversational AI solutions.  We will keep our client's interests in the forefront while solving unique business problems harnessing the power of Uniphore's products and solutions.

Key Responsibilities

● Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.

● Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).

● Deliver compelling technical presentations, demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions.

● Translate business requirements into AI solution architectures, collaborating with product and engineering teams.

● Respond to RFPs/RFIs with detailed technical responses and solution designs.

● Advise clients on AI adoption strategies, integration with Contact Centre platforms (Genesys, Avaya, Five9, Amazon Connect, etc.), and industry best practices.

● Stay up to date on AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption.

Qualifications

● years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting.

● Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms.

● Prior experience working with or selling to Contact Centre/CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect, etc.).

● Strong ability to explain technical concepts to both technical and non-technical stakeholders.

● Proven track record supporting enterprise sales cycles and closing large deals.

● Excellent communication, presentation, and stakeholder management skills.

● Fluency in English (written and spoken)

● Ability to travel across India/APAC for client engagements.

Industry Experience

● Must have 7 or more years of related experience in the contact centre domain, preferably with contact centre related operational and/or technical experience.

● Preference will be given to ones having experience in Conversational AI space.

● Must have project management and/or business consulting experience in the contact centre industry.

● Experience in managing large and strategic accounts.

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