Technical Support Engineer

2 weeks ago

Clark, Philippines Beepo Full time ₱500,000 - ₱1,000,000 per year

Discover 100% YOU as a Technical Support Engineer (Level 2) Apply now

  • Position: Technical Support Engineer (Level 2)

  • Location: Central Luzon

  • Work setup & shift: Remote | Day Shift

What's in it for you?

  • Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)

  • Employee Referral Program

  • Work Life Balance

Your Role
As an Technical Support Engineer (Level 2), you are responsible for:

  • Provide 2nd-level technical support via phone, email, and chat, escalating complex issues when necessary.

  • Diagnose and resolve hardware, software, and network-related issues across desktops, laptops, mobile devices, and cloud-based applications.

  • Manage and troubleshoot telephony solutions, including PBX systems, SIP trunks, and call routing configurations from SBC to PBX.

  • Able to read and understand regular expressions (regex)

  • Be able to work with Debian/Linux systems to a basic degree

  • Deploy, configure, and manage Microsoft Intune for device enrollment, policy enforcement, and ongoing administration.

  • Document incidents, troubleshooting steps, and resolutions in the ticketing system, ensuring accurate record-keeping and timely issue resolution.

  • Follow customer-specific IT policies and procedures, ensuring compliance with security and operational guidelines.

  • Maintain a high standard of customer service, ensuring end-users receive timely and professional assistance.

  • Contribute to and maintain the knowledge base, documenting common issues, resolutions, and best practices.

  • Work collaboratively with Level 1 and Level 3 support teams, providing mentorship and guidance to junior technicians.

  • Assist in IT infrastructure projects, including system migrations, software rollouts, and network enhancements.

Qualifications:

  • Experience using Halo, IT Glue, Screenconnect, regular expressions (regex) is a plus

About Beepo
Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply

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