Cruise Holiday Planner

5 days ago

Quezon City MNL Philippines Probe CX Full time ₱200,000 - ₱300,000 per year

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

RESPONSIBILITIES

  • Outbound Sales Representatives that will contact leads assigned to them and should be destination experts so that they may be able to provide the needs and wants of the guests and end up to be a successful sale. 
  • They  will  also  assist  in  customer's  inquiries,  concerns,  or  questions,  as  well  as  action requests to manage existing bookings for both direct guests and travel advisors.
  • This role will use knowledge of the client-specific processes, policies, products to respond to customer's queries and provide assistance to resolve customer needs. This will be done through  accessing  the  client's  reservations  system  to  action  any  requests  that  require amendment to existing bookings, or creating new bookings. In addition to that, Customer Service Representatives are given access to the client's knowledge base, where processes,  policies  and  updates  are  housed  in  order  to  provide  the  most  up  to  date information and most suitable resolution for customers.
  • Cruise Holiday Planners also ring-fences customer satisfaction, upholding solid customer experience by ensuring complete and accurate information is utilized and provided when handling customer interactions, that the calls are handled in an efficient manner, as well as demonstrating customer service throughout the conversation with the customers.

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