Front Office Associate

2 days ago

Pasig, National Capital Region, Philippines Privato Hotel Full time ₱216,000 per year

Duties and Responsibilities

  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Performs cashiering tasks like bill/invoice settlement, posting charges to the guest
  • Obtain proper identification for tax-exempt guests and attach the form to registration card.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures, Is aware of accident prevention policies.

Skills and Specifications:

  • Knowledgeable in Micros Opera
  • Proactive and flexible attitude in swiftly changing environment
  • Ability to manage multiple projects, set priorities and meet deadlines
  • Desire to progress within the Hospitality industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team

Education and Qualifications

  • Degree or Diploma in Hospitality Management is an asset.
  • Experience in a customer-focused industry
  • Fluent in reading, writing and speaking English and Tagalog.

Job Types: Full-time, Permanent

Pay: From Php18,000.00 per month

Benefits:

  • Staff meals provided

Work Location: In person

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