Front Office Associate

Job Title: Front Office Associate

Reports to: Operations Supervisor

Job Overview:

Front Office Associate will undertake all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make. They will be responsible in making guests and visitors feel comfortable and valued.

Responsibilities and Duties:

• Register all incoming guests, making sure all pertinent information is obtained, identification checked, registration form is printed and signed by guest.
• Responding to requests from guests for assistance and information about the local area.
• Upselling Rooms to all Walk-in Guest.
• Entering/changing reservation information on the computer system.
• Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues.
• Informing the housekeeping department about room status/availability.
• Listening for and responding to guest complaints.
• Providing information to guests about hotel policies, services and amenities.
• Maintaining daily logs and reservation count for arrivals and departures.
• Prepares and documents accurate shifts and daily reports.
• Balancing shift work and cash drawers.
• Maintains a clean and organized workspace to enhance productivity.

Qualifications:

• A degree holder of the Bachelor's Degree in Hotel and Restaurant Management is preferred.
• With at least 1 year of experience in the same field.
• Computer Literate (specifically in using common software programs).
• Willing to work in multiple shifts.
• Fast learner; can work under minimal supervision.
• Must be willing to be assigned in Cavite.
• Guest-oriented and service-minded.
• A team player.

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Promotion to permanent employee

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Education:

• Bachelor's (Preferred)

Experience:

• Front Office Associate: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person

Job Type: Full-time

Ability to commute/relocate:

• Kawit: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person