Program Manager/Coordinator, Shared Services

2 days ago

Ortigas Metro Manila, Philippines Ezy Service Centre Corporation Full time

Program Manager, Shared Services

Australian BPO

Overview:

The Program Manager, Shared Services provides leadership and direction across small,

specialized teams delivering services in financial services, accounting, engineering, and IT

support for clients in Australia and the US.

This role focuses on developing high performing, engaged teams and building strong,

trust-based relationships with clients that lead to sustained service excellence, organic

growth, and client advocacy.

The successful candidate will combine a genuine passion for people leadership with

operational insight, ensuring that our teams deliver consistent, high-quality results aligned

with client expectations.

Key Responsibilities

1. Leadership, Mentorship, and Team Development

2. Client Relationship Management and Growth

3. Operational Quality and Continuous Improvement

4. Compliance and Risk Management

Qualifications and Experience

· Relevant tertiary qualifications or equivalent professional experience.

· Minimum of 5 years in a senior leadership role, preferably within the outsourcing/offshoring industry.

· Demonstrated experience mentoring and developing frontline teams in a fast paced service environment.

· Proven success in building and managing client relationships that lead to sustained business growth.

· Strong written and spoken English communication skills.

· Knowledge of the Australian mortgage or financial services industry is highly advantageous.

· A positive, hands-on leader with a strong sense of ownership, accountability, and professionalism.

Key Performance Indicators

· Team engagement, development, and retention.

· Client satisfaction and relationship expansion.

· Achievement of client-defined service and quality metrics.

· Business growth from existing clients and client referrals.

We're Offering

· Salary of up to ₱100,000 per month, depending on experience and qualifications.

· Attractive allowances and benefits package.

· Morning/day schedule (5:00 am – 2:00 pm) to align with Australian and US client operations.

· Full-time onsite role based at Robinsons Equitable Tower, ADB Avenue, Ortigas.

About our Company

We are an Australian BPO with operations in the Philippines and Vietnam since 2010.

We empower small and medium-sized enterprises by combining our management expertise with the skills and commitment of our Filipino team.

Our mission is to help clients grow efficiently by providing tailored offshore solutions that improve productivity, reduce costs, and create long-term business value.

We celebrate diversity and is deeply committed to maintaining an inclusive, respectful, and supportive workplace where every employee is valued and encouraged to reach their full potential.

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