Sales and Support Manager

Position: Sales and Support Manager

Potential Salary Range: Php 80,000 - Php 85,000 per month plus incentives

is looking for an experienced Sales Manager with at least 5 years of experience to lead our Manila-based telesales and customer support teams. This role is pivotal in driving revenue growth, enhancing customer satisfaction, and ensuring operational excellence.

We need a leader who can combine strategic sales acumen, hands-on coaching, and change management to strengthen our team's performance and align with company objectives - all while effectively managing in a virtual environment.

Applicant should be based in NCR (National Capital Region), Bulacan, Antipolo, Laguna, or Cavite

Key Responsibilities:

Sales Management:

• Develop and implement sales strategies to achieve company targets and objectives.
• Develop and execute a Promotional calendar.
• Lead, motivate, and manage a team of sales representatives to maximize performance.
• Monitor sales metrics and analyse performance data to identify areas for improvement.
• Foster strong relationships with clients and key stakeholders.

Customer Support:

• Oversee the customer support team to ensure high-quality service delivery.
• Implement support processes and procedures to enhance customer experience.
• Handle escalated customer enquiries and complaints effectively.
• Collaborate with other departments to resolve complex customer issues.
• Oversee the use of ticket systems for tracking and managing customer inquiries.
• Coordinate and monitor inbound and outbound call activities to maintain service quality.

Team Leadership:

• Recruit, train, and mentor team members to build a high-performing sales and support team.
• Conduct regular performance reviews and provide constructive feedback.
• Create a positive and motivating work environment that encourages teamwork and innovation.

Strategic Planning:

• This position reports directly to the General Manager.
• Contribute to the development of business strategies and goals.
• Identify market trends and opportunities to drive business growth.
• Develop and manage budgets for sales and support activities.
• Ensure compliance with company policies and industry regulations.

Qualifications:

• Education: Bachelor's degree in Business, Marketing, or a related field.
• Experience: A minimum 5 years of proven experience in sales and customer support management, with a track record of leading teams to success.
• Leadership: Strong leadership, team-building, and motivational skills with the ability to manage and inspire diverse teams.
• Communication: Excellent communication and interpersonal skills, capable of building rapport and influencing both internal teams and external clients.
• Analytical: Strong analytical skills with the ability to make data-driven decisions and optimize sales and support performance.
• Tech-Savvy: Proficiency in CRM software and sales support tools; familiarity with ticketing systems and customer service platforms. Experience with HubSpot is highly preferred.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment, adapting to changing priorities and business needs.

• 5+ years of experience in sales, telesales, or business development, with at least 2 years in a leadership role.
• Demonstrated success in change management and implementing new processes.
• Strong background in telesales management, customer support, and service recovery/escalation. Call center experience is a strong advantage, but not required.
• HubSpot CRM (or equivalent) experience required — confident in using pipelines, deals, and reporting.
• Data-driven, with strong skills in interpreting dashboards, KPIs, and CRM analytics.
• Excellent communication skills — empathetic, adaptable, and skilled in difficult conversations.
• Track record of coaching individuals and building accountable, high-performing teams.

What We Offer:

Competitive Salary & Incentives Attractive salary package with performance-based incentives.

Collaborative Culture Work in a supportive, inclusive team where ideas are valued and innovation is encouraged.

Employee Benefits Comprehensive health insurance and other benefits to support your well-being.

Remote Work Setup Enjoy the flexibility of working from home while staying connected and productive.

Work-Life Balance We value your time and happiness — and we make sure your work supports both.

If you are an experienced and motivated leader with a passion for sales and customer support, we want to hear from you Join our team and help shape the future of our company while advancing your career in a thriving, collaborative environment.

Note: Only candidates within the specified locations will be considered.