After Sales- Coordinator

3 days ago

Cebu City, Central Visayas, Philippines Instalimb Solutions Philippines Inc. Full time ₱60,000 - ₱120,000 per year
Position Summary

The After-Sales Coordinator is responsible for providing continuous, structured support to prosthesis users after product delivery. This includes regular follow-ups, handling post-delivery concerns, and proactively identifying needs for adjustments, consumables, socket replacements, and product upgrades. By maintaining long-term patient relationships, the coordinator enhances customer satisfaction, encourages loyalty, and generates additional sales opportunities.

Key Responsibilities

Post-Delivery Follow-Up Support

  • Conduct scheduled follow-ups to monitor patient satisfaction and product condition:

  • Week 1: Initial comfort and fit feedback

  • Month 1: Usage feedback and minor adjustment check
  • Month 3 & 6: Component wear monitoring and lifestyle updates
  • Annual: Full prosthesis condition review and upgrade proposal
  • Record patient concerns and coordinate necessary adjustments or repairs
  • Ensure every patient feels supported throughout their prosthetic journey.

Sales Lead Generation & Upselling

  • Identify and report opportunities for:

  • New device purchase

  • Socket replacements
  • Prosthesis component upgrades (e.g., foot/knee modules)
  • Accessory sales (liners, sleeves, socks, etc.)
  • Adjustment services or additional fitting
  • Educate patients on prosthesis care cycles and when replacements or enhancements are recommended.
  • Collaborate with the Sales team to convert qualified leads or offer products directly based on company protocol.

Customer Relationship & Retention

  • Serve as the main contact point post-delivery to build long-term trust with users.
  • Monitor and mitigate risks of dissatisfaction, cancellation, or disengagement.
  • Provide courteous, empathetic, and professional communication via calls, messages, or in-person.
  • Deliver service updates and new product announcements to existing users.

Documentation & Internal Reporting

  • Maintain detailed and up-to-date patient interaction records in CRM or designated systems.

  • Track and report:

  • Number of follow-ups conducted

  • Common concerns/issues
  • Sales leads generated and converted
  • Product feedback and improvement ideas
  • Share findings with management and support cross-departmental improvement initiatives.

Internal Collaboration

  • Coordinate with:

  • Sales team – to share upselling leads and patient upgrade needs

  • Production/Technical team – for socket/fit issues or technical adjustments
  • Patient Coordinators – for smooth transition from delivery to long-term support
  • Contribute to improving the overall patient experience through feedback and insights.

Required Qualifications
  • Bachelor's Degree in Business, Healthcare, Rehabilitation, or a related field
  • At least 2 years of experience in after-sales service, customer care, or client follow-up
  • Excellent verbal and written communication skills (English and Tagalog)
  • Proficient in CRM software, SNS communication tools, and basic office systems

Strong problem-solving skills, with a patient-first and service-driven mindset

  • After Sales Coordinator

    3 days ago

    Cebu City, Central Visayas, Philippines Instalimb Solutions Philippines Inc. Full time ₱250,000 - ₱600,000 per year

    The After-Sales Coordinator is responsible for providing continuous, structured support to prosthesis users after product delivery. This includes regular follow-ups, handling post-delivery concerns, and proactively identifying needs for adjustments, consumables, socket replacements, and product upgrades. By maintaining long-term patient relationships, the...

  • Sales Coordinator

    3 days ago

    Cebu City, Central Visayas, Philippines f9e4e0bc-f95e-40f3-865d-ecb0e8742ac6 Full time ₱250,000 - ₱500,000 per year

    About the role Kawasaki Motors (Phils.) Corporation is seeking two (2) talented Sales Coordinator to join our dynamic team in Visayas and is willing to be a field personnel handling the areas/provinces of (Area Coverage 1) Iloilo, Capiz, Aklan, Antique, Guimaras or (Area Coverage 2) Biliran, Leyte, and Samar. As a full-time Sales Coordinators, you will play...

  • sales coordinator

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines KRYPTON INTERNATIONAL RESOURCES SALES & SERVICES, INC. Full time ₱300,000 - ₱600,000 per year

    A Sales Coordinator assists the sales team by handling administrative duties, streamlining sales processes, and fostering clear communication with both clients and internal teams, all of which help drive the success of sales operations.Job Responsibilities:Help the sales team to improve productivity by ensuring all Sales Representatives have high-quality,...

  • sales coordinator

    7 days ago

    Cebu City, Central Visayas, Philippines Kings Manpower Cooperative Full time ₱800,000 - ₱1,200,000 per year

    About the role We are seeking an experienced Sales Coordinator to join our dynamic team at Kings Manpower Cooperative' in Cebu City, Cebu. As a full-time Sales Coordinator, you will play a vital role in supporting our sales efforts and ensuring the smooth running of our sales operations.What you'll be doingProviding administrative and sales support to the...

  • Territory Sales Supervisor

    2 weeks ago

    Cebu City, Central Visayas, Philippines HAP SUY HARDWARE Full time ₱1,000,000 - ₱2,000,000 per year

    The Territory Sales Supervisor is responsible for achieving sales growth and profitability within the assigned area through effective territory management, client engagement, and market development. The role covers the full sales cycle—from lead generation and order coordination to collection and after-sales service.Key Responsibilities:Develop and...

  • sales coordinator

    3 days ago

    Cebu City, Central Visayas, Philippines Olympic Village Enterprises Inc. Full time ₱800,000 - ₱1,200,000 per year

    Ensure attainment of monthly/quarterly Sales Quota of brand/s assigned to manageRegular visit/duty in all accounts to check on the performance of brand/s, display of merchandise and conduct of Sales AssociateMonitor merchandise display to ensure that new deliveries are displayed in selling area and dressed up in mannequinsCoach/Mentor/Evaluate all brand...

  • Retail Sales Coordinator

    3 days ago

    Cebu City, Central Visayas, Philippines New Datche Phils Traders Corp. Full time ₱168,000 per year

    RETAIL SALES COORDINATORWant to join a team of empowered individuals?Want to work in a company with family –culture?We are looking for Retail Sales Coordinator to join our Cebu team.Job HighlightWork with an Industry Leader in providing Expert Business SolutionsEncourages Professional Advancement & Continuous ImprovementHealthy & Non-Discriminatory Work...

  • area sales coordinator

    7 days ago

    Cebu City, Central Visayas, Philippines TRADEMASTER RESOURCES CORPORATION Full time ₱300,000 - ₱600,000 per year

    General DescriptionArea Sales Coordinator supports sales operations within an assigned territory by serving as the link between the promodisers, store personnel, and head office. The role involves assisting in implementing sales strategies, monitoring targets, preparing reports, and maintaining accurate sales records.Essential Functions and...

  • Sales Officer

    2 weeks ago

    Cebu City, Central Visayas, Philippines Sto. Niño de Cebu Finance Corp. Full time ₱300,000 - ₱500,000 per year

    We're Hiring: Sales Officer – Visayas RegionDrive Growth. Build Partnerships. Make an Impact.Join our team as a Sales Officer and take the lead in creating strong business relationships with Local Government Units (LGUs), Corporations, and Cooperatives.What You'll Do:Identify and capitalize on sales opportunities in LGUs, Corporations, and...

  • Retail Sales Coordinator

    3 days ago

    Cebu City, Central Visayas, Philippines 83f513d6-cf4e-4fcb-a665-1b14b74f2eca Full time ₱150,000 - ₱250,000 per year

    We are looking for Retail Sales Coordinator to join our Cebu team.Job HighlightWork with an Industry Leader in providing Expert Business SolutionsEncourages Professional Advancement & Continuous ImprovementHealthy & Non-Discriminatory Work EnvironmentSupports Work-Life Balance, Spiritual Growth & Overall WellnessQuarterly Incentive & Accident...