IT Team Leader

3 days ago

Cabanatuan City, Central Luzon, Philippines Kwanii Full time ₱25,000 per year

We are looking for an experienced and hands-on IT Team Leader to oversee and guide our onsite IT team in Nueva Ecija. The ideal candidate will have a solid background in IT operations, strong leadership skills, and a proactive approach to problem-solving. This role requires a balance of technical expertise and people management, ensuring smooth IT support, project implementation, and system reliability.

Responsibilities:Lead and mentor the onsite IT support team, ensuring timely and effective resolution of technical issues

Plan, coordinate, and implement IT projects aligned with business goals

Oversee hardware/software maintenance, upgrades, and system configurations

Troubleshoot escalated issues related to LAN/WAN, iOS/Windows systems, printers, and other network equipment

Manage and maintain network equipment including Cisco and Meraki devices

Coordinate with other departments and vendors for IT-related needs

Monitor and enforce IT security protocols, ensuring data privacy and compliance

Develop and improve helpdesk processes and reporting systems

Create documentation for systems, configurations, and internal policies

Stay updated on emerging technologies and recommend improvements

Desirable Skills and ExperienceMust-haves:Bachelor's degree in IT, Computer Science, Engineering, or a related field

Minimum of 3 years of IT experience with at least 1 year in a supervisory or team lead role

Strong technical knowledge in:LAN and WAN setup and troubleshootingiOS and Windows configuration

Microsoft 365, Windows Server, and networking technologies

Printer and hardware maintenance

Hands-on experience with remote support tools like AnyDeskStrong communication and leadership skills, with the ability to coach and motivate a team

Working knowledge of data privacy laws and cybersecurity best practices

Willingness to work on shifting schedules and provide on-call support as needed

Must have a valid driver's license and motorcycle for occasional off-site support

Nice to haves:Certifications such as Cisco (CCNA), Microsoft, or CompTIAExperience with Zoom, HubSpot, or similar systems administration

Familiarity with virtualization technologies

Project management exposure or certification.Perks and Benefits:13th Month pay

Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency LeaveMaternity or Paternity leaveHMO upon regularization

Life insurance upon regularizationMediCash for personal and dependents use

Rice, clothing, laundry, and meal allowance

Achievement AllowancesBirthday TreatsCompany Events and TreatsOnline trainings/WebinarsCareer advancement and promotion opportunities

Job Type:On-site (Nueva Ecija)Full-time

Mid-LevelSchedule:Day ShiftMonday to FridaySalary:Starts at PHP 25,000About Kwanii:Kwanii is a BPO company that operates in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services.

Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet clients' evolving needs. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.

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