HubSpot Customer Service Specialist

8 hours ago

Quezon City, National Capital Region, Philippines 1840 & Company Full time
The HubSpot Customer Service Specialist is responsible for supporting customers through HubSpot's Service Hub by managing tickets, responding to inquiries, resolving issues, and ensuring a high-quality customer experience across all support channels. This role requires strong platform knowledge, clear communication, and the ability to work efficiently within defined workflows and SLAs.

Customer Service Responsibilities
  • Manage and respond to customer support tickets within HubSpot Service Hub
  • Communicate with customers via email, live chat, and support inboxes
  • Troubleshoot and resolve customer issues, escalating when appropriate
  • Maintain accurate ticket statuses, notes, and customer records
  • Follow established SLAs, workflows, and support processes
  • Identify recurring issues and flag trends to internal teams
  • Collaborate with Marketing, Product, and Operations teams as needed
  • Update knowledge base articles and internal documentation
  • Ensure all customer interactions meet brand and quality standards
  • Assist with onboarding, account questions, and general platform guidance
  • B2B Data Entry & Reporting
  • Perform accurate and consistent B2B data entry within HubSpot, including companies, contacts, deals, tickets, and custom objects
  • Maintain data integrity by standardizing fields, enforcing naming conventions, and validating required properties
  • Import, clean, deduplicate, and update large datasets using HubSpot tools and CSV workflows
  • Manage and maintain custom properties to support reporting, segmentation, and lifecycle tracking
  • Build and maintain dashboards and reports to support leadership, sales, marketing, and customer service teams
  • Track KPIs related to pipeline performance, ticket resolution, SLAs, onboarding progress, and customer health
  • Support B2B reporting needs including account-level views, deal stages, revenue tracking, and trend analysis
  • Identify data gaps, inconsistencies, or reporting issues and proactively recommend improvements
  • Collaborate with cross-functional teams to ensure CRM data aligns with operational workflows and business goals
  • Document data standards, reporting logic, and processes to ensure consistency and scalability
Required Skills & Qualifications
  • Hands-on experience using HubSpot Service Hub
  • Strong written and verbal communication skills
  • Experience working in a ticket-based support environment
  • Ability to prioritize and manage multiple requests simultaneously
  • High attention to detail and process adherence
  • Customer-first mindset with problem-solving skills
  • Comfortable working with CRM data and workflows
$5 - $6 an hour About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit  to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • HubSpot Customer Service Specialist

    8 hours ago

    Quezon City, National Capital Region, Philippines 1840 & Company Full time

    The HubSpot Customer Service Specialist is responsible for supporting customers through HubSpot's Service Hub by managing tickets, responding to inquiries, resolving issues, and ensuring a high-quality customer experience across all support channels. This role requires strong platform knowledge, clear communication, and the ability to work efficiently within...

  • HubSpot Customer Service Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines 1840 & Company Full time

    The HubSpot Customer Service Specialist is responsible for supporting customers through HubSpot's Service Hub by managing tickets, responding to inquiries, resolving issues, and ensuring a high-quality customer experience across all support channels. This role requires strong platform knowledge, clear communication, and the ability to work efficiently within...

  • HubSpot Automation Specialist

    9 hours ago

    Quezon City, National Capital Region, Philippines 1840&Co Full time

    HubSpot Specialist – Automation & WorkflowsRole SummaryThe HubSpot Specialist (Automation) focuses on building, maintaining, and optimizing workflows and lifecycle automations that drive lead nurturing, onboarding, retention, and revenue growth.Key ResponsibilitiesBuild and maintain HubSpot workflows, including:o Lead nurturingo Onboardingo Abandoned carto...

  • HubSpot Automation Specialist

    7 hours ago

    Quezon City, National Capital Region, Philippines 1840 & Company Full time

    HubSpot Specialist – Automation & WorkflowsRole SummaryThe HubSpot Specialist (Automation) focuses on building, maintaining, and optimizing workflows and lifecycle automations that drive lead nurturing, onboarding, retention, and revenue growth.Key Responsibilities Build and maintain HubSpot workflows, including: o Lead nurturing o Onboarding o Abandoned...

  • HubSpot Support Desk Specialist

    8 hours ago

    Quezon City, National Capital Region, Philippines 1840&Co Full time

    The Support Desk Specialist handles Level 1 customer support tickets through HubSpot Service Hub, ensuring fast response times, accurate routing, and clean data for reporting and automation.This remote opportunity is open to canddiates anywhere in the Philippines.Key ResponsibilitiesHandle incoming Level 1 support tickets (FAQs, basic inquiries)Maintain SLAs...

  • HubSpot CRM Specialist

    8 hours ago

    Quezon City, National Capital Region, Philippines 1840&Company Full time

    This HubSpot CRM Specialist focuses on CRM management, segmentation, campaign execution, and reporting. The role ensures clean data, effective targeting, and accurate performance measurement across all brands.Key ResponsibilitiesManage CRM database health, including imports, cleaning, and deduplicationMaintain audience segmentation (personas, lifecycle...

  • HubSpot Technical Support Specialist

    9 hours ago

    Makati City, National Capital Region, Philippines JWay Group Full time

    Position Overview:The HubSpot Technical Support Specialist is responsible for addressing and resolving day-to-day issues, technical challenges, and system optimizations related to the HubSpot platform. This role ensures seamless functionality of HubSpot tools, integrations, and workflows to support marketing, sales, and customer service operations. The ideal...

  • HubSpot Automation Specialist

    8 hours ago

    Makati City, National Capital Region, Philippines 1840&Company Full time

    HubSpot Specialist – Automation & WorkflowsRole SummaryThe HubSpot Specialist (Automation) focuses on building, maintaining, and optimizing workflows and lifecycle automations that drive lead nurturing, onboarding, retention, and revenue growth.Key ResponsibilitiesBuild and maintain HubSpot workflows, including:o Lead nurturingo Onboardingo Abandoned carto...

  • HubSpot Technical Operations

    1 week ago

    Quezon City, National Capital Region, Philippines 1840 & Company Full time

    We are seeking a HubSpot Technical Operations & Project Specialist to support the technical setup, integration, and ongoing development of HubSpot across multiple platforms. This role focuses on executing configurations based on defined requirements, supporting data integrations, maintaining data integrity, tracking and managing project timelines,...

  • HubSpot Technical Operations

    8 hours ago

    Quezon City, National Capital Region, Philippines 1840 & Company Full time

    We are seeking a HubSpot Technical Operations & Project Specialist to support the technical setup, integration, and ongoing development of HubSpot across multiple platforms. This role focuses on executing configurations based on defined requirements, supporting data integrations, maintaining data integrity, tracking and managing project timelines,...