
Internet Cafe Manager
7 days ago
About the role
We are searching for a dedicated and experienced Internet Cafe Manager to oversee the day-to-day operations of our bustling cafe in the heart of Manila City. As the Internet Cafe Manager, you will be responsible for ensuring the smooth running of our technology-driven facility, catering to the needs of our diverse customer base. This full-time position offers a dynamic and rewarding opportunity to hone your management skills and contribute to the growth of our thriving business.
What you'll be doing
- Manage the overall operations of the internet cafe, including staff scheduling, inventory management, and customer service
- Oversee the maintenance and troubleshooting of computer hardware and software, ensuring optimal performance and customer experience
- Develop and implement strategies to enhance customer satisfaction, such as organising gaming tournaments and workshops
- Monitor sales, track performance metrics, and provide regular reports to the management team
- Foster a positive and productive work environment by leading, training, and motivating the cafe staff
- Collaborate with the marketing team to develop promotional campaigns and initiatives to attract new customers and retain existing ones
- Ensure compliance with relevant laws, regulations, and company policies
What we're looking for
- Proven experience in managing an internet cafe or a similar technology-driven business, preferably in the Manila area
- Strong technical expertise in computer hardware and software, with the ability to troubleshoot and resolve issues quickly
- Excellent customer service skills and the ability to handle a diverse range of clients with patience and professionalism
- Strong leadership and team management skills, with the ability to motivate and develop a high-performing team
- Solid financial and operations management skills, including inventory control, budgeting, and reporting
- Adaptable and resourceful, with the ability to think on your feet and respond to changing customer demands and market trends
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