Service Analyst – Implementation

1 week ago

Las Piñas Central Post Office, Philippines Innovathink Corporation Full time

Job Title: Service Analyst – Implementation

Location: Metro Manila

Job Summary:

The Service Analyst – Implementation is responsible for supporting the successful deployment and configuration of IT Service Management (ITSM) or business service solutions. This role involves gathering requirements, assisting in solution design, executing configuration, testing, and ensuring that client or internal service implementations meet business and technical requirements. The Service Analyst works closely with project managers, developers, and key stakeholders to deliver efficient and high-quality implementations.

Key Responsibilities:

  • Participate in requirement gathering and analysis sessions with clients or internal stakeholders to understand business needs and objectives.
  • Assist in translating business requirements into technical specifications and implementation plans.
  • Support configuration, setup, and deployment of service management tools or systems (e.g., ITSM, CRM, workflow automation platforms).
  • Conduct testing (UAT, system testing) to ensure accurate functionality and alignment with requirements.
  • Prepare and maintain documentation, including user guides, configuration records, and process workflows.
  • Provide post-implementation support and troubleshooting during the transition to production.
  • Coordinate with development and infrastructure teams to resolve implementation-related issues.
  • Monitor project progress and assist in ensuring timelines and deliverables are met.
  • Identify opportunities for process improvement and recommend solutions for system optimization.
  • Ensure compliance with established service management standards and methodologies (e.g., ITIL, ISO

Job Type: Full-time

Work Location: In person

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