Workday Specialist

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across 14 countries and 6 continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates two distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles' SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

Senior Workday Specialist

We're looking for a Workday Analyst with hands-on experience in Core HR and Performance Management to support, configure, and optimize our Workday platform. In this role, you'll collaborate with HR, IT, Payroll, and other key stakeholders to enhance functionality, troubleshoot issues, and support ongoing business needs across multiple Workday HCM modules.

You'll bring both strategic insight and technical expertise to ensure we're getting the most out of Workday  - improving processes, enabling better user experiences, and supporting business growth.

Responsibilities include, but are not limited to:

• Act as a subject matter expert (SME) for
  Core HCM
  and
  Performance Management
  modules.
• Responsible for providing hands-on production support, including issue analysis, configuration updates, solutioning, testing, and deployment.
• Support the HR team, as well as IT and other functional stakeholders, with deep product expertise and on-demand consulting regarding Workday Core HR and  Performance Management functionalities. This includes but not limited to configuration of boarding/offboarding business,  goal setting, performance check-ins and calibration processes.
• Identify and recommend business process improvements, and/or system optimization opportunities to better align with business needs.
• Proactively monitor Workday Feature Release and Weekly Patch documentation.Collaborate with appropriate functional areas to recommend features for uptake and manage the implementation of new features, incl. documentation, configuration, testing and deployment
• Develop user procedures, guidelines, documentation, and training materials for the Workday system
• Additional duties as assigned.

Qualifications:

• Bachelor's degree in Human Resource Management, Computer Science, or related field preferred; or, equivalent combination of education, skills and professional experience
• Minimum of eight years of experience supporting enterprise HCM systems in hands-on, business focused roles, preferably in large global organizations

Minimum of five years of hands-on configuration experience with the Workday platform; experience with a Workday implementation and configuration of Core HR and Performance Management modules preferred

• Experience capturing user requirements and documenting business processes
• Excellent interpersonal, written, and oral communication skills and the ability to communicate effectively with a variety of audiences
• Ability to work on multiple projects simultaneously in a fast-paced environment
• Exceptional teamwork and collaboration skills
• Strong organizational, prioritization, and time management skills
• Demonstrated strong analytical and problem-solving ability, with high attention to detail
• Strong self-initiation and the ability to work independently when necessary, while simultaneously being a strong team player
• Flexibility and creativity in producing solid deliverables