Spanish-speaking Customer Service Representative

2 days ago


Manila, National Capital Region, Philippines Siegen HR Solutions Full time ₱15,000 - ₱30,000 per year


RESPONSIBILITIES:
  • Provides end user, customer
    care, technical support, and consulting services, in the form of inbound and
    outbound phone, email, chat support and other related activities to facilitate
    the following related transactions with respect to Consumer IQ.
  • Interacts with customer and
    ensures adherence to quality and customer service policies and procedures 
  • Technical hardware/software
    support including router, mobile/tablet, app etc.
  • Provides constructive
    feedback to customers and panelists
  • Maintains a repository of
    best practices and customer preferences to drive a positive customer experience
  • Ensures absolute
    consistency of measurement across the business and strive for objectivity and
    efficiency
  • Works against established
    SLAs and metrics and evaluated by the degree of their achievement
  • Gains and ensures excellent
    knowledge of product, system and processes
  • Proactively work with
    process mentors from both internal and external departments to improve overall
    performance
  • Updated with the latest
    technology
TO QUALIFY:
  • Bachelor's Degree Graduate with or without experience
  • OPEN TO UNDERGRADUATES with relevant work experience
  • Must be proficient with SPANISH and English
  • Must know how to read and write required foreign language
  • Must have basic web navigation skills
  • Must be willing to start immediately
  • Can converse using the English language



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