Spanish-speaking Customer Service Representative
2 days ago
RESPONSIBILITIES:
- Provides end user, customer
care, technical support, and consulting services, in the form of inbound and
outbound phone, email, chat support and other related activities to facilitate
the following related transactions with respect to Consumer IQ. - Interacts with customer and
ensures adherence to quality and customer service policies and procedures - Technical hardware/software
support including router, mobile/tablet, app etc. - Provides constructive
feedback to customers and panelists - Maintains a repository of
best practices and customer preferences to drive a positive customer experience - Ensures absolute
consistency of measurement across the business and strive for objectivity and
efficiency - Works against established
SLAs and metrics and evaluated by the degree of their achievement - Gains and ensures excellent
knowledge of product, system and processes - Proactively work with
process mentors from both internal and external departments to improve overall
performance - Updated with the latest
technology
- Bachelor's Degree Graduate with or without experience
- OPEN TO UNDERGRADUATES with relevant work experience
- Must be proficient with SPANISH and English
- Must know how to read and write required foreign language
- Must have basic web navigation skills
- Must be willing to start immediately
- Can converse using the English language
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