Technical Ops Support Engineer

3 days ago

Manila, National Capital Region, Philippines iScale Solutions Full time ₱600,000 - ₱800,000 per year

Requirements

  • 3-4 Years' Experience in a Helpdesk Infrastructure support role.
  • Experience in supporting SaaS applications and Cloud IT Infrastructure in a medium to large enterprise environment.
  • Proven capability in Mac OS troubleshooting and support
  • Excellent knowledge of macOS System Settings and DEP Enrollment.
  • Intermediate macOS patching knowledge.
  • Comfortable using Bash scripting languages for macOS.
  • Experience in Supporting an MDM solution, preferably Jamf Cloud.
  • Specific experience in supporting and managing SaaS applications and Cloud IT infrastructure with the following:
  • Microsoft Office 365
  • Microsoft Entra ID
  • JAMF
  • Atlassian Cloud
  • Strong Time Management skills to work in a fast-paced ever-changing environment.
  • Self-starter and Team player
  • Happy working in an autonomous, trusting environment.

Advantageous but not essential experience
:

  • IT Degree or relevant IT qualifications
  • MS-100: Microsoft 365 Identity and Services or similar certification
  • Atlassian Administration (preferably)
  • Any experience working with or in a Salesforce environment
  • ISO27001 and GDPR experience and knowledge

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