Senior Associate, In-House Agency Management
2 weeks ago
Job Purpose
- Will spearhead the offset initiative of RBSC for Midrange Team.
- Responsible for managing and effectively monitoring the performance of assigned external collection agencies.
- Provides enhancements on set-off process, recommendations in increasing collection productivity of external collection agencies, manages agency collectors during agency visits, and attends to walk-in, incoming calls, emails of cardholders in resolving issues that causes non-payment of accounts.
- Evaluates cardholders request for payment arrangements, computes and recommends appropriate payment scheme to aid cardholders who are experiencing financial difficulty without compromising the interest of the company.
Job Requirements
- Graduate of any 4-year business course
- Preferably with 1 year experience in Collections handling Third Party Agencies
- With a working and thorough knowledge of Credit Card Operations
- Good oral and communication skills and multi-tasking skills
- With a strong sense of responsibility and ownership
- Computer literate and is highly systematic, analytical, and organized
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