Junior Customer Service Representative

3 days ago

Makati P, Philippines Integrated Management Services Full time ₱420,000 - ₱840,000 per year

IMS is an ever-growing company that has been in the business for almost 40 years. Today, IMS remains a frontrunner in providing affordable holistic membership programs to the masses and the working populace. Currently, we serve over 200 companies and over 300,000 Filipinos nationwide.

As our Customer Service Specialist, you will work with the Customer Service Department to ensure that our clients feel valued and taken care of by the company. You will play a crucial role in assisting our clients in navigating our services, addressing their concerns, and above all, making them feel appreciated and respected. If you have a strong passion for helping people, we'd love to get to know you

Responsibilities:

  • Conducting regular phone calls to measure customer satisfaction
  • Conducting PR or client visitations on a regular basis to ensure visibility and address all client concerns
  • Meeting with our clients for orientations, presentations, and to address concerns
  • Resolving all client concerns through calls, texts, and emails
  • Sending text- and email blasts to easily disseminate information and updates
  • Monitoring and looking for providers for more accreditations
  • Conducting monthly monitoring of accounts per client

Required Qualifications:

  • Bachelor's degree in any discipline
  • Proficient in verbal and written communication
  • Skilled in problem-solving
  • Demonstrates patience and empathy
  • Attentive to detail
  • Efficient time management skills to assist multiple customers simultaneously
  • Ability to resolve customer conflicts calmly and effectively
  • Ability to learn about our products and services quickly as to more effectively assist customers with their inquiries

Our Perks:

At IMS, we are known to be people-focused. We aim to balance work, play, and life, as shown by our benefits such as free medical benefits and insurance coverage, paid leave, trainings, flexibility in working hours, and our friendly atmosphere. Come see for yourself what we have in store for you.

Our Benefits:

  • 13th month salary
  • Bonus pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus
  • Additional leave
  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Job Type: Full-time

Pay: Php21, Php22,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

  • Customer Service Representative

    3 days ago

    Santolan P, Philippines Carlcare Service PH Inc. Full time ₱250,000 - ₱300,000 per year

    Job DescriptionThe CSR Team Leader is responsible for overseeing the daily operations of the customer service team, ensuring efficient service delivery, high-quality customer interactions, and achievement of performance targets. This role provides leadership, coaching, and support to CSR staff while maintaining strong service standards and operational...

  • Customer Service Representative

    1 day ago

    Makati Ave, Makati, Metro Manila, Philippines KW Business Support Service Full time ₱250,000 - ₱500,000 per year

    Urgently hiring for CUSTOMER SERVICE REPRESENTATIVE INTERNATIONAL ACCOUNT (INBOUND)Open for College graduate (No Experience) College Undergraduate, College Level and Associate Graduate (with atleast 3 months minimum BPO Experience) Amendable to Work Onsite (Makati or Pasig)Virtual Interview for initial interview

  • Customer Service Representative

    1 day ago

    Makati City, National Capital Region, Philippines Infinivan, Inc. Full time

    WHAT WE OFFER: Premium HMO with 350,000 MBL and 3 dependents with 250,000 MBL each 50% discount on Shinagawa's Lasik and Aesthetics 20% discount with Shinagawa Pharmacy FREE Meal FREE Shuttle Service Friday Bonding Rewards and incentives Training and Engagement activities Career advancement opportunities Paid referral programABOUT US:InfiniVAN, Inc. is a...

  • Sales Representative Assistant

    4 weeks ago

    Makati, Philippines Customer Frontline Solutions, Inc Full time

    Maintain and update customer data in CRM. Schedule meetings and manage email correspondence. Assist in lead generation and sales reporting. Provide customer service and follow up on orders/payments. Unlock job insights AI Job match analysis Salary match Number of applicants Your application will include the following questions: What's your expected monthly...

  • Customer Service Representative

    6 days ago

    Makati, Philippines STACKph Full time

    Customer Service Representative (Local Account - Makati Site) HIRING NOW | Virtual Application Process We are urgently hiring Customer Service Representatives for a local account based in Makati. This is a virtual hiring process, and no final interview is required once you pass the 2 assessments! Must be willing to Work Onsite

  • Customer Service Representative

    3 days ago

    Polomolok P, Philippines Ideas Unlimited LLC Full time ₱204,000 per year

    Job Description:The Customer Service Representative is responsible for providing excellent customer support by responding to inquiries, resolving issues, and ensuring a positive customer experience across phone, email, and chat channels. This role requires strong communication skills, attention to detail, and the ability to handle customer concerns with...

  • customer service representative

    3 days ago

    Malabon P, Philippines Odd Cubes Inc. Full time ₱120,000 - ₱180,000 per year

    Bachelor's degree in Business, Sales and Marketing, or related fieldAt least 1-2 years of proven experience as a Sales Representative, Account Executive, Customer Service Representative or in other sales/customer (manufacturing/distribution/sales/marketing)Preferably has experience in Insurance Company is a plusExcellent communication/presentation skills and...

  • Customer Service Representative

    3 days ago

    Cebu City P, Philippines Supporting Enterprises Inc. Full time ₱250,000 per year

    Job Purpose:Join our team as a Customer Service Representative and be the voice of excellence If you're passionate about delivering top-notch service and solving customer needs, we want YOUQualifications:At least 1 year of experience as a Customer Service Representative.Experience in handling calls, emails, chats, and performing basic administrative...

  • Customer Service Representative

    6 days ago

    Makati, Philippines Lexie staffing and business consulting Full time

    A Customer Service Representative (CSR) is a professional who helps customers by answering questions, solving problems, and providing information about a company’s products or services Answering inquiries by phone, email, chat, or in person Providing product or service information Handling complaints and resolving issues Processing orders, returns, or...

  • Customer Service Representative

    1 day ago

    Makati, Philippines EastWest Bank Full time

    About the Job Location: Makati City Corporate Title: Customer Service Representative Work Arrangement: Onsite Our Customer Service team is looking for experienced professionals to join us in Makati City with the role of Customer Service Representative. In this role you will be the primary point of contact for addressing and facilitating all customer...