Customer Service Representative

2 days ago


Makati, Philippines EastWest Bank Full time

About the Job Location: Makati City Corporate Title: Customer Service Representative Work Arrangement: Onsite Our Customer Service team is looking for experienced professionals to join us in Makati City with the role of Customer Service Representative. In this role you will be the primary point of contact for addressing and facilitating all customer inquiries, requests, or complaints through the designated skill set and assigned channels. You will play a crucial role in fulfilling transactions and resolving concerns within established productivity and quality standards. Your dream. Our focus. East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience. We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment. Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success. What the role will entail Address and facilitate customer inquiries, requests, or complaints in person and through assigned channelsProvide exceptional service and support in line with EastWest's commitment to service excellenceEfficiently fulfill customer transactions while adhering to productivity and quality standardsResolve customer concerns promptly and effectively to ensure customer satisfaction What we're looking for Must have completed at least 2 years in college, or a 2-year vocational courseAt least 1 year of work experience in Customer Service/BPOWith excellent verbal and written communication skills, and must be conversantCustomer service orientedMust be willing to work on shifting schedules What you can expect from joining our team Career development and training opportunitiesCompetitive salary package and benefitsPerformance-based incentives and recognition programs to reward high-performing individualsOpportunity to work with industry experts and be mentored by themDefined career progression paths to guide you in your professional growth



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