Vice President of Operations – Philippines

6 days ago


Makati City, National Capital Region, Philippines Sysgen RPO, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

The VP of Operations – Philippines oversees the operational and administrative aspects of Philippine operations, ensuring service delivery excellence, organizational effectiveness, and compliance. This role has direct accountability for revenue growth, profitability, and ensuring compliant operations across all departments. The leader will manage a mostly work-from-home workforce of ~700 employees in Makati City, overseeing operations, finance, HR, administrative support, compliance, safety, and facilities.

This position reports directly to the SVP of Operations and is a key member of the Leadership Team. While this role has local responsibility for HR and Finance, those functions report directly into Global heads.


Key Responsibilities

Operations & Service Delivery

  • Oversee daily operations to ensure quality, efficiency, and compliance with SLAs, KPIs, and client contracts.
  • Provide oversight of client and campaign implementations, including working U.S. daytime hours (graveyard PH shift) as needed.
  • Serve as the primary liaison between Philippine operations and U.S. leadership, requiring overlap with both U.S. and PH daytime hours (may require a split shift).
  • Lead cross-functional teams in Operations, Training, QA, HR, Finance, and Facilities to deliver seamless service to U.S.-based clients.
  • Drive operational improvements through automation, technology adoption, and process optimization.

Financial Leadership

  • Manage revenue growth through exceptional service delivery and disciplined margin management.
  • Develop and implement strategies to grow and continuously improve Philippine operations.
  • Identify and capitalize on business opportunities, expansion, and efficiency initiatives.
  • Ensure alignment with global strategy and directives.

Administrative & Office Management

  • Ensure smooth site operations in Makati by managing office services, correspondence, supply requisitions, facilities, and clerical support.
  • Oversee administrative, HR, finance, and operations support staff.
  • Manage vendor, landlord, and service provider relationships.
  • Enforce workplace standards, policies, and procedures (e.g., employee handbook, office protocols).
  • Ensure compliance with Philippine labor laws, workplace safety, and organizational policies.

People Leadership & Culture

  • Build, mentor, and retain a high-performing leadership team.
  • Partner with HR to drive recruitment, employee relations, and compliance with Philippine labor law.
  • Foster a culture of collaboration, accountability, client-centricity, and operational excellence.
  • Ensure employee engagement, retention, and leadership development across all levels.

Compliance, Risk & Client Engagement

  • Ensure compliance with HIPAA, HITRUST, and other U.S. healthcare regulatory standards, alongside Philippine labor and business laws.
  • Manage audits, certifications, and business continuity planning.
  • Serve as the executive contact for client escalations, audits, and site visits.
  • Partner with U.S. executives on escalations, negotiations, and client relationship management.

Qualifications

Education: Bachelor's degree in Business Administration, Management, Operations, or related field (MBA preferred).

Experience:

  • 10+ years of leadership experience in health plan/payer BPO, outsourcing, healthcare operations, office administration, with at least 5 years in a senior role managing large teams.
  • Proven record of delivering revenue and margin targets.
  • Strong experience in U.S.-based client servicing, in healthcare or managed care. With an emphasis on claims processing and understanding claims adjudication.
  • Solid background in office management, HR, finance, and facilities oversight.

Skills:

  • Strong strategic, analytical, and financial management capabilities.
  • Excellent leadership, communication, and stakeholder management skills.
  • Proficiency with HRIS, payroll, accounting, and productivity systems.
  • Tech-savvy, adaptable, and able to drive automation in processes.

Other Requirements:

  • Exceptional fluency in English (verbal and written).
  • Willingness to relocate to or be based in Makati City, full-time, on-site.
  • Flexibility to work U.S. daytime hours (PH evening shift) as needed, including possible split shifts.


  • Makati City, National Capital Region, Philippines Meta Capital Inc Ph Full time ₱1,500,000 - ₱2,500,000 per year

    Vice President of Operations (Asset Management)Role Overview:The VP of Operations (Asset Management) provides strategic and operational leadership across the company's asset management and investment businesses. The role is responsible for driving growth, ensuring profitability, overseeing multi-business operations, and reporting directly to C-level...


  • Makati City, National Capital Region, Philippines SYSGEN RPO Full time ₱2,000,000 - ₱2,500,000 per year

    About the Job:Direct hire with clientFull time position, 40+ hours per week with flexibility for U.S. daytime hours and possible split shifts.Onsite in Makati with a workforce of ~1,200 employees.The Vice President & Country Head – Philippines oversees the operational and administrative aspects, ensuring service delivery excellence, organizational...

  • Vice President

    6 days ago


    Makati City, National Capital Region, Philippines Sysgen RPO, Inc. Full time ₱120,000 - ₱150,000 per year

    Vice President & Country Head– Philippines OperationsJob SummaryThe VP of Operations – Philippines oversees the operational and administrative aspects of Imagenet's Philippine operations, ensuring service delivery excellence, organizational effectiveness, and compliance. This role has direct accountability for revenue growth, profitability, and ensuring...


  • Makati City, National Capital Region, Philippines WHR Global Consulting Full time ₱3,500,000 - ₱10,500,000 per year

    Job Title: Vice President for Business DevelopmentJob Level: L7-AJob Type: Full TimeLocation: On-siteAbout the RoleThe Vice President of Sales is a strategic leadership role responsible for driving the firm's revenue growth through the development and execution of innovative sales strategies, targeted business development initiatives, and robust client...


  • Makati City, National Capital Region, Philippines WHR Global Consulting Full time ₱1,500,000 - ₱3,000,000 per year

    POSITION TITLE:Vice President of Operations – Asset ManagementWORK LOCATION:Makati CityWORK SETUP:Full Time, OnsiteSALARY:PHP 250, ,000JOB SUMMARY:The Vice President of Operations–Asset Management provides strategic and operational leadership across the company's asset management and investment businesses. The role is responsible for driving growth,...


  • Makati City, National Capital Region, Philippines Meta Capital Inc Full time $104,000 - $130,878 per year

    Vice President of Operations – Asset ManagementRole OverviewThe VP of Operations (Asset Management) provides strategic and operational leadership across the company's asset management and investment businesses. The role is responsible for driving growth, ensuring profitability, overseeing multi-business operations, and reporting directly to C-level...


  • Makati City, National Capital Region, Philippines ExlService Holdings, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Job DescriptionThe Vice President, Talent Acquisition is a senior leadership role responsible for designing, leading, and executing the organization's comprehensive talent acquisition strategy across the Philippines. This role oversees end-to-end recruitment operations for volume hiring, specialized technical recruitment (e.g., IT, Digital Professionals,...


  • Makati City, National Capital Region, Philippines WHR Global Consulting Full time ₱2,000,000 - ₱2,500,000 per year

    The Vice President of Business Development is a strategic leadership role responsible for driving the firm's revenue growth through the development and execution of innovative sales strategies, targeted business development initiatives, and robust client acquisition programs. This executive will lead, motivate, and inspire the sales team while fostering...


  • Makati City, National Capital Region, Philippines Bethel General Insurance & Surety Corp Full time ₱900,000 - ₱1,200,000 per year

    The Assistant Vice-President for Life Insurance Operations is responsible for the strategic and operational leadership of the Life insurance business units. This executive role oversees all functional areas including underwriting, claims, sales, marketing, product development, actuarial, reinsurance, customer service, finance, compliance, and IT. The role...


  • Quezon City, National Capital Region, Philippines VS Hotel Full time ₱1,500,000 - ₱2,500,000 per year

    About the RoleProvalue Property Services, Inc., a trusted affiliate of Marivent Hotels & Resorts Inc., is looking for a highly qualified Assistant Vice President (AVP) – Property Manager to lead and oversee its property management operations. This is a key strategic leadership role suited for a results-oriented professional with strong technical expertise...