
CSR Voice/ international account
1 week ago
Job Summary:
We are seeking a motivated and customer-focused Customer Service Representative (Voice) to join our international account team. The successful candidate will handle inbound and/or outbound voice calls to assist customers from global markets (e.g., US, UK, AU) with inquiries, concerns, or issues related to products or services. Strong English communication skills, problem-solving abilities, and a customer-first attitude are essential.
Key Responsibilities:
- Handle inbound/outbound calls from international customers professionally and efficiently
- Provide accurate information regarding products, services, billing, or technical support
- Follow standard operating procedures (SOPs), quality guidelines, and compliance protocols
- Collaborate with team leads and other departments to ensure a seamless customer experience
- Stay up to date with account-specific products, promotions, or changes in policy
Job Types: Full-time, Permanent, Fixed term
Pay: Php26, Php30,000.00 per month
Benefits:
- Flextime
- On-site parking
- Paid training
- Pay raise
Work Location: In person
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