MIS Senior Associate

2 days ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱500,000 - ₱800,000 per year
About the job: Senior Associate MIS (BGC Taguig) | Onsite

Shift: Shifting Schedules

Work Setup: Onsite (BGC Taguig)

Start Date: ASAP

Qualifications:

  • Bachelor's degree graduate, any field.
  • 3 years of MIS/RTA experience, preferably in BPO/shared services.
  • Higher proficiency than RTA when it comes to Excel and creating reports using Excel formulas
  • Must also be exposed to Scheduling, Capacity planning, forecasting, and reporting.
  • Knowledge with using MIS Scheduling tools (PowerBI, VBA, macros, and Excel)
  • Has strong knowledge with MS Office Tools (Excel in particular)
  • Effective listening, empathy, building rapport, and excellent verbal and written communication.
  • IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH MIS/RTA, REPORTING VIA EXCEL OR POWER BI, FORECASTING, SCHEDULING, AND CAPACITY PLANNING, IF ANY.

Responsibilities:

  • Ensure that their business partner's workforce is staffed optimally by creating forecasts and staffing models, providing analytical support for business initiatives as well as market conditions, and making recommendations supporting business decisions.
  • Provides resource planning oversight to one or more divisional business units; engages as a trusted advisor, anticipating issues and opportunities.
  • Builds effective working relationships with business partners; proactively communicates trends or concerns and makes data-supported recommendations.
  • Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; determines how changes to the drivers of business activities will ultimately affect staffing needs.
  • Generates volume forecasts for clients' inbound contact centers and/or processing departments; maintains and updates forecasting models using both standard and advanced statistical techniques.

Benefits:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities
  • 15% Night Differential
  • 24 Leaves Annually

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