Account Manager

We are bsport. The place to be

bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Since we launched in 2019, we have already achieved the following:

We've built a community of over 7 million users

In December 2024 we have finalised the biggest Series B (€30 million)

Grown our team to more than 170 employees

Now, we're writing a bold new chapter: we're officially launching in the APAC market

To support this expansion, we are looking for an Account Manager for the APAC region. This is a fully remote role, and candidates can be based in Philippines as long as they are comfortable working Australian business hours to ensure strong overlap with Australia-based clients and internal teams.

If you're excited about boutique fitness, technology, and making a tangible impact in a new market bsport is the place for you.

Join us to write the next chapter of your career

About the role:

As an Account Manager, you'll cultivate strong, long-term relationships with customers, ensure their success by managing a portfolio of clients, and actively identify opportunities to enhance their experience and drive growth.

What will be your impact:

Manage and nurture a portfolio of Australia-based clients, ensuring high satisfaction and long-term retention

Lead customers through a smooth and successful onboarding experience

Act as the main point of contact for client needs via email, chat, and calls

Identify opportunities for upselling, cross-selling, and account expansion

Proactively manage renewal cycles and handle churn risks with empathy and strategic thinking

Gather and relay customer feedback to internal teams to support continuous product improvement

Partner with the Sales, Marketing, Product, and Operations teams to strengthen our APAC market strategy

You would be great fit if you:

Have experience managing B2B SaaS accounts, ideally in the fitness, wellness, or hospitality tech space

Have worked with SMB clients and understand their challenges and goals

Are fluent in English (native-level or near-native required)

Are comfortable working Australian time zones from Philippines

Have strong communication, relationship-building, and problem-solving skills

Have experience handling churn scenarios and improving client retention

Are highly organised, proactive, and capable of managing multiple accounts simultaneously

Have a growth mindset and enjoy working in a fast-paced, scale-up environment

Previous experience with companies such as Mindbody, ClassPass, Momence, ClubReady, or Glofox is a strong plus

Diversity is one of our most valuable assets, and we are committed to fostering an inclusive environment where everyone can contribute their best work. We welcome applicants from all backgrounds, identities, and experiences to help us build a more inclusive, equitable team.

If you're excited about this role but don't meet every qualification, we encourage you to apply-curiosity, adaptability, and a willingness to learn are just as important to us as specific skills.

What We Offer

We believe great work comes from happy, supported people-that's why we offer meaningful perks designed to promote balance, growth, and connection.

Attractive compensation package

Competitive salary packages based on your experience and role.

Work-Life Harmony

This is a fully remote role, giving you the flexibility of maintaining a healthy work-life balance.

Work from anywhere

Enjoy up to 15 days of remote work from abroad each year.

Diverse fun loving team

Multicultural colleagues, after-work events, team-building & more.

Departments

CSM

Role

Account Manager

Locations

Philippines

Remote status

Fully Remote

Employment type

Full-time

Job Level

Confirmed

CONTACT

Daria Stoll

Talent Acquisition Specialist