Front Desk Receptionist

7 days ago

Bonifacio Global Metro Manila, Philippines Luminisce Skin and Laser Clinic Full time

START YOUR BEAUTIFUL CAREER WITH US

We are looking for Customer Centric and Motivated Individuals who have the passion to provide exceptional and genuine customer care to our valued clients.

Qualifications and Requirements:

  • At least one to three years experience in the same position
  • Knowledge of a recognized Concierge Management System is helpful
  • Excellent interpersonal and customer service skills
  • Ability to communicate clearly and professionally with coworkers and customers
  • Strong sense of urgency and ability to prioritize multiple tasks in a fast-paces environment
  • Strong decision-making and problem-solving skills
  • Has genuine concern for clients by consistently providing a remarkable customer experience
  • Sociable and able to interact with different types of people
  • With professional bearing and vibrant personality
  • Responsible and Trustworthy
  • Has passion for BEAUTY

Duties & Responsibilities:

  1. Greets customers immediately with a friendly and sincere welcome.

  2. Develops a strong knowledge of the clinic's facilities and services and of the surrounding community.

  3. Serves as the customer's liaison for both clinic and non-clinic services. Functions as an extension of management. Assists the customers regardless of whether inquiries concern in-clinic or off-premises services.

  4. Organizes special functions such as VIP cocktail receptions. Good through knowledge of the clinic management software (CMS).

  5. Responds to inquiries with accurate information regarding hours of branch operations as well as doctors' and specialists' availabilities.

  6. Answers telephone calls and retrieves messages.

  7. Registers VIP guests by inputting and retrieving information from a computer system, confirming pertinent information. Promotes our clinic marketing programs.

  8. Responds to customer complaints, conducts research to develop the most effective solutions and negotiates results. Listens and assists in resolving problems such as price conflicts, etc. Remains calm and alert especially during emergency situations and heavy clinic activity.

  9. Ensures that all necessary equipment are maintained properly with sufficient stocks for day to day operations.

  10. Ensures that all sections are properly staffed at all times.

  11. Ensures that customer records are accurately maintained and all special requests are met.

  12. Accompany VIP customers as required at all times.

  13. Performs any other related tasks assigned by his superiors

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