Associate III Technical Support Role

2 weeks ago


Nichols McKinley P, Philippines Ascendion Full time ₱300,000 - ₱360,000 per year

Technical Support Representative (L1)

Responsible for delivering front-line assistance to our external client. This role focuses on helping customers with technical concerns, navigating the platform, and resolving general issues through phone, email, and chat.

Key Responsibilities:

  • Deliver technical assistance via phone, email, and chat channels.
  • Handle inbound and outbound calls within defined service levels.
  • Diagnose and resolve Level 1 issues related to user experience and platform operations.
  • Accurately log all customer interactions and solutions provided.
  • Escalate complex or unresolved issues to higher-level support teams.
  • Stay updated on client systems and support tools.

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person


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