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Associate III Technical Support Role
2 weeks ago
Technical Support Representative (L1)
Responsible for delivering front-line assistance to our external client. This role focuses on helping customers with technical concerns, navigating the platform, and resolving general issues through phone, email, and chat.
Key Responsibilities:
- Deliver technical assistance via phone, email, and chat channels.
- Handle inbound and outbound calls within defined service levels.
- Diagnose and resolve Level 1 issues related to user experience and platform operations.
- Accurately log all customer interactions and solutions provided.
- Escalate complex or unresolved issues to higher-level support teams.
- Stay updated on client systems and support tools.
Job Types: Full-time, Permanent
Pay: Php25, Php30,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Work Location: In person