Personal Shopper

2 days ago

Makati City, National Capital Region, Philippines SM Store Full time ₱400,000 - ₱600,000 per year

The role involves building strong relationships with business clients, driving sales, and offering tailored solutions to meet their corporate needs, all while ensuring a customer-first attitude.

Responsibilities

  • Manage and develop corporate client accounts, ensuring sales growth, customer satisfaction, and long-term retention.
  • Generate leads through networking, referrals, and close coordination with internal business units.
  • Provide personalized product recommendations based on the business needs of each corporate client.
  • Engage with B2B clients via inbound/outbound calls, emails, and meetings to present new product offerings, trends, and special promotions.
  • Process orders, upsell, and cross-sell to meet corporate clients' requirements, ensuring a seamless and efficient transaction process.
  • Maintain detailed records of client interactions, order history, and account updates using the appropriate tools and systems to support both retention and reactivation efforts.
  • Collaborate with internal teams to ensure timely delivery and smooth execution of corporate orders.
  • Ensure every interaction reflects a customer-first attitude, making client satisfaction and loyalty a top priority.

Qualifications

  • Bachelor's Degree in Business, Marketing, or a related field.
  • Minimum of 2-3 years of experience in a sales or customer support role, with a focus on corporate or B2B sales.
  • Strong communication and negotiation skills, with the ability to build and maintain client relationships.
  • Amenable to be assigned at SM Store Makati

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