Bilingual Service Desk Analyst

Job Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...

About The Opportunity  This Service Desk Analyst position is a Remote Philippines based role. At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...

Role Qualifications1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...

Job Description:We are looking for a skilled and customer-focused Service Desk Analyst to join our IT team. The role involves providing first-level support for IT incidents and service requests, ensuring quick resolution and excellent customer service.Key Responsibilities:Act as the first point of contact for users via phone, email, or ticketing system.Log,...

Role Requirements Proficiency in Spanish (verbal and written) is required.Must be willing to work onsite at the Mall of Asia Business Complex.Open to working graveyard shifts and rotating schedules.1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in...

Set-up and Location: Onsite | Ortigas, Pasig (Hybrid option may be available)Work Schedule: 8:30 AM - 5:30 PM (AEST) | 6:30 AM - 3:30 PM (PH Time)On-Call: Required after AU shift Ready to be part of a team that keeps businesses running smoothly? We're looking for a Service Desk Analyst (MSP Support Analyst) to join a dynamic, client-focused Managed Service...

Position:Service Desk AnalystExperience: 2 years +Position SummaryLevel 1 Service Desk Agent will:Provide initial support for customer requests via telephone, email, chat, or other available means of contact to the Support CenterQuickly assesses the user's issue and provides first level support for problem resolution. Document information specific to the...

Role RequirementsProficiency in Mandarin (verbal and written) is required.Must be willing to work onsite at the Mall of Asia Business Complex.Open to working graveyard shifts and rotating schedules.1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in...

Role Requirements Proficiency in Mandarin (verbal and written) is required.Must be willing to work onsite at the Mall of Asia Business Complex.Open to working graveyard shifts and rotating schedules.1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in...

Job Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts.• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective resolution...