QA Analyst

2 weeks ago

Ortigas Metro Manila, Philippines GameClub SEA Full time ₱80,000 - ₱120,000 per year
About the Role

We're seeking a Quality Assurance Specialist to design engaging learning programs, coach our support teams, and ensure that every player receives top-quality service. You'll create training modules, conduct onboarding and refresher sessions, monitor quality scores, and help raise the bar for support excellence. If you love teaching, improving processes, and leveling up people, this role is your arena.


What You'll Do

  • Training

  • Develop and deliver onboarding training for new Player Support Specialists.

  • Create training modules on tools, workflows, game knowledge, and soft skills.
  • Conduct refresher training sessions and workshops based on team needs.
  • Track and assess training effectiveness, updating materials regularly.

  • Quality Assurance

  • Monitor and evaluate support interactions (tickets, chats, calls) to ensure alignment with quality standards.

  • Provide actionable feedback and coaching to agents and Squad Leaders.
  • Analyze QA results to identify trends, recurring issues, and training gaps.
  • Partner with management and operations to implement quality improvements.

  • Collaboration

  • Work closely with Squad Leaders to maintain consistent performance across squads.

  • Share insights with game/product teams to improve player-facing FAQs, guides, and processes.
  • Contribute to building a fun, motivating, and growth-oriented CS culture.

What You Should Have
  • 2–4 years of experience in customer support, training, or quality assurance, ideally in gaming, BPO, or digital services.
  • Strong facilitation and presentation skills — you can make training fun and impactful.
  • Experience with QA frameworks and evaluation forms for support teams.
  • Excellent written and verbal communication in English.
  • Ability to turn data (QA scores, player feedback, performance metrics) into actionable improvements.
  • Tech-savvy and familiar with support platforms (Zendesk, Freshdesk, Intercom, or similar).
  • Passion for gaming and helping others grow.

Bonus:

  • Instructional design or e-learning experience.
  • Multilingual (e.g. Tagalog, Bahasa, Thai, Vietnamese, Spanish).
  • Background in soft skills or leadership training.

Why Join GameClub?

  Shape the skills and quality standards of our frontline support team.

Build a career in training, quality, and people development within the gaming industry.

Help us deliver world-class player experiences across the globe.

  • QA Analyst Manual/Automation

    1 week ago

    Ortigas, Metro Manila, Philippines Seven Seven Global Services, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Position Title: QA Analyst Manual/Automation (Mid-Senior Level)Location: Ortigas/Makati/GreenhillsWork Setup: Full RTO, regular shiftJob Description:Analyzes and reports overall test status and results.Conduct defects managementDevelop a draft and execution of test plansDefines & implements quality process improvements focused on defect prevention.Generate...

  • QA Analyst

    1 week ago

    Manila, National Capital Region, Philippines Focus Support Associates Full time

    We are seeking a QA Analyst to support manual testing, user acceptance testing (UAT), and data validation activities for regulatory systems in the Property & Casualty (P&C) insurance domain. This includes testing across core platforms, portals, and data repositories.Must-Have Skills:Strong understanding of QA methodologies and the software development...

  • Manual QA Tester

    2 days ago

    Ortigas, Metro Manila, Philippines IT Managers Inc. Full time

    Here's a Job Description draft for your QA Manual Tester role based on your details: Job Title: QA Manual Tester Work Setup: Fully On-site (Makati or Ortigas) Experience Level: 8–10 yearsJob SummaryWe are looking for an experienced QA Manual Tester to join our team. The ideal candidate has strong experience in manual testing, a solid understanding of...

  • QA Test Manager

    2 weeks ago

    Ortigas, Metro Manila, Philippines Seven Seven Global Services, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Position Title: QA Analyst Test ManaerWork Location: Ortigas/Makati/GreenhillsWork Setup: Full RTO, morning shiftJob Description:Interact and collaborate with different stakeholdersPerform risk analysis at the project management level.Maintain detailed documentation related to the software or system, and ensure that systems are adequately tested and that all...

  • PHRN Team Lead

    4 weeks ago

    ortigas, Philippines Gap Solution Recurrent Firm Full time

    Job Title: PHRN Team Lead (TL) and PHRN Quality Analyst (QA) Work Setup: 100% Onsite – Night Shift Work Location: Ortigas, Pasig Start Date: ASAP Job Overview We are looking for experienced and licensed Philippine Registered Nurses (PHRNs) to join our healthcare operations team as Team Lead (TL) and Quality Analyst (QA). The ideal candidates must have...

  • QA Analyst

    1 week ago

    Bagong Ilog, Metro Manila, Philippines Private Advertiser Full time

    QA AnalystGrow Beyond UR Job with URC Create UR journey in a workplace where your growth goes beyond UR job. Thrive in an environment filled with fun, collaboration, and fulfillment as we delight everyone with good food choices.Universal Robina Corporation is looking for a QA AnalystWhat are the Job Responsibilities?·       Ensures that standard...

  • phrn qa

    1 week ago

    Ortigas, Philippines Global Group Innovative Services Full time ₱600,000 - ₱660,000 per year

    PHRN QUALITY ANALYSTActive PHRN license with 2 years of QA experience in a BPO setup (Healthcare account)onsite in Ortigas50, , % night diffJob Types: Full-time, Permanent, Fresh graduatePay: Php50, Php55,000.00 per monthExperience:QA: 2 years (Required)healthcare: 2 years (Required)License/Certification:PHRN (Required)Work Location: In person

  • QA Analyst

    4 days ago

    Manila, National Capital Region, Philippines Techforce Group Limited Full time

    Seeking detail-oriented QA Analysts eager to ensure quality and reliability across TechForce technology projects. If you have a passion for uncovering issues, collaborating with technical teams, and driving improvements from design through deployment, join us and help shape robust solutions that work for real users.What You'll DoAs a QA Analyst, you'll work...

  • QA Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Skubbs Sdn Bhd Full time ₱900,000 - ₱1,200,000 per year

    Job Description: QA AnalystWork Type: Independent Contractor; Remote; DayshiftAbout Skubbs GroupSkubbs Group is a Singapore-based digital solutions provider comprising:Skubbs Private Limited, serving large organizations with bespoke digital transformationsolutions (mobile apps, enterprise systems, AI-powered platforms).The Support Station (TSS), delivering...

  • QA Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Thumbtack Full time $80,000 - $120,000 per year

    Thumbtack helps millions of people confidently care for their homes.Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements....