Security Tools Monitoring Analyst 1

2 weeks ago

Quezon City, National Capital Region, Philippines Global Payments Process Centre, Inc. Full time $40,000 - $80,000 per year
Summary of This Role

DUTIES AND RESPONSIBILITIES

● Serve as the initial point of contact for all issues related to the tools of Security  Engineering and other technologies.

● Perform real-time monitoring of availability and operations of security tools and  technologies.

● Review and understand technical and operational documentation.

● Review and approve Firewall requests

● Track operational aspects of security monitoring equipment and software, scheduled  tasks, reporting, alerting, and other key aspects of security tools' health.

● Report observed issues or outages using the standard ticketing system.

● Perform initial troubleshooting, symptom documentation and initial issue isolation.

● Implement Changes that are within the scope of L1

● Escalate issues to next level support, vendor or Leadership.

● Triage issues coming from chat, call, emails and tickets (incident, request).

● Attend meetings and escalation/bridge calls.

● Prepare internal RCA document.

● Prepare and deliver turnover reports and communicate with the other shift colleagues  to ensure continuity in support.

● Provide assistance as directed to incident response or other technology teams.

● Provide evidence as directed, to support audit and compliance initiatives.

● Learn and contribute to Security Engineering policies and procedures.

● Develop effective teamwork skills.

● Recommend improvements to operations and monitoring processes.

● Continue self-development of knowledge, skills and abilities to better support execution  of the Security Engineering team.

What Are We Looking For in This Role?

Minimum Qualifications

● At Least 3 years work and knowledge experience in host or network security tools.

● Preferably Bachelor's degree in Computer Engineering, Computer Science, Information  Technology or equivalent.

● Experience working in a team-oriented, collaborative and global environment.

● Experience in troubleshooting security applications/tools.

● Amenable to work on a rotating schedule to provide 24x7 support.

● Average communication skills (oral and written).

● Ability to drive problem-isolation, problem resolution.

● Ability to multitask & time management.

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