HR Connect Operations Support Intermediate Analyst, Officer

5 days ago

Taguig, National Capital Region, Philippines Citi Full time
The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations. We're currently looking for a high caliber professional to join our team as Officer, HR Connect Operations Support Intermediate Analyst (Hybrid) based in Taguig, Philippines. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: Coverage varies by country. 2-5 years of relevant experience Intermediate/Advanced proficiency in Microsoft Excel, Word, PowerPoint, Workday and ServiceNow Consistently demonstrates clear and concise written and verbal communication. Self-motivated and detail oriented. Able to work independently. Desire & ability to work with global, regional & local team. Proven organization and time management skills Demonstrated problem-solving, analytical and decision-making skills. Bachelor's degree/University degree or equivalent experience For complementary skills, please see above and/or contact the recruiter.
Lead the operational readiness activities to prepare the HR Connect teams for potential inquiries as a result of the implementation HR global and regional initiatives. Provide recommendations for and monitor to completion of HR and HR Connect process and policy improvements using operational metrics, survey results, and other key performance indicators. Create and facilitate employee development actions such as New Hire Training and ad hoc training sessions to increase performance. Complete quality reviews for inquiry cases. Identify trends and solutions to achieve quality goals. Coach agents to improve performance. Provide insights and observations into scheduled and ad hoc workforce reports. Create and deliver presentations to HR Connect Leadership Provides expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit. Maintain regional HR Connect procedures. Ensure procedures are updated timely as needed.

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