Reports Analyst

5 days ago

Eastwood Metro Manila, Philippines Tenet Global Business Center, Inc. Full time ₱900,000 - ₱1,200,000 per year

Company Benefits:

  • Competitive Salary
  • HMO on day 1 plus 1 dependent; Additional 1 HMO dependents upon regularization
  • Group life insurance
  • PTO Credits
  • Annual Appraisal
  • Annual Performance Bonus

Working Conditions:

  • Amenable to work in Eastwood, Quezon City
  • Willing to work on a full onsite
  • Willing to work in a nightshift schedule

SUMMARY:

The Business Reporting Group (BRG) Specialist will assist in executing the service performance reporting program for the Tenet GBC organization. This includes establishing and managing the KPI metrics catalog and dashboards for the GBC organization. This role must ensure that existing service KPI metrics catalogs and dashboards remain current and aligned to industry leading practices. This role will also assist in creating the service KPI catalogs and metrics for new GBC services and workstreams that are transitioned into Tenet GBC.

The Business Reporting Group (BRG) Specialist will create and maintain the GBC dashboards and performance reports and data analysis based on requirements outlined by GBC leadership and customers.

This role will develop and execute capacity models for the GBC Workstreams. This role will also conduct benchmarking studies for Service Performance.

The position will report into the BRG and Analytics Manager.

  • Assist in the development & maintenance of service performance metrics & KPIs across the GBC, including service KPI catalogs, metric development/updates, performance reporting, dashboard management, benchmarking, and capacity planning.
  • Execute service performance & reporting activities across the GBC and the US Workstreams.
  • Provide Data Driven insights and analysis
  • Support the development of service performance & reporting tools & automation in the GBC.
  • Identify areas for service performance improvement and recommend appropriate process improvement actions to management and operations.

Automate reporting process, data visualization and dashboards

  • Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for training future reference.
  • Communicate and interact effectively with team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members

Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role.

Required:

  • Experience in a shared services organization,
  • Experience with service performance & Reporting, including metrics, performance reporting and analysis and dashboard experience (including management of tools)
  • Familiarity with benchmarking and capacity modeling
  • Ability to influence in an indirect, matrix-based, and virtual environment
  • Ability to establish a culture oriented on customer or stakeholder experience
  • Track record to drive results – identifies and capitalizes on opportunities, identifies risks/issues, assesses implications, formulates recommendations, and drives sound decisions that deliver results
  • Passionate about building a "Best in Class" shared services organization that drives business success
  • Strong presentation skills; can speak across various forums and communicate to broad, diverse audience

  • Reports Analyst

    2 weeks ago

    Eastwood, Metro Manila, Philippines Tenet Global Business Center, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company Benefits:Competitive SalaryHMO on day 1 plus 1 dependent; Additional 1 HMO dependents upon regularizationGroup life insurancePTO CreditsAnnual AppraisalAnnual Performance BonusWorking Conditions:Amenable to work on a hybrid setup in Eastwood, Quezon CityWilling to work in a nightshift scheduleSUMMARY:The Business Reporting Group (BRG) Specialist will...

  • Reports Analyst

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Enshored is seeking qualified reporting analysts who can provide strategic insights to maximize the operation's productivity. Overview Enshored is seeking qualified reporting analysts who can provide strategic insights to maximize the operation's productivity. Responsibilities Prepare and maintain statistical reports used in management decision-making....

  • Reporting Analyst

    3 weeks ago

    , Metro Manila, Philippines QBE Insurance Full time

    Join to apply for the Reporting Analyst role at QBE Insurance 1 year ago Be among the first 25 applicants Join to apply for the Reporting Analyst role at QBE Insurance Get AI-powered advice on this job and more exclusive features. Primary DetailsTime Type: Full timeWorker Type: EmployeeProduce analytics and reporting, map key reporting processes,...

  • Report Analyst

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Pasig City, National Capital Region ₱ - ₱ Y Offshore Business Processing Posted 1 day ago Job Description Job Summary HMO on Day 1 Receive promising perks and rewards Experience travel opportunities Get recognized for what you do Achieve work-life balance Improve exponentially with enhanced learning Responsibilities Client Task List: Provide a backup...

  • Records to Report Analyst

    2 weeks ago

    Eastwood City, Philippines J-K International Language Center Full time ₱540,000 - ₱600,000 per year

    Client Profile:The largest IT BPO company founding in 1880, the corporation has been at the forefront of technological innovation worldwide. They are developing new robots and artificial intelligence (AI) that benefit businesses and other industries worldwide, not just in the Philippines.Position: Records to Report AnalystIndustry: IT BPO companyLocation:...

  • Workforce and Reporting Analyst

    3 weeks ago

    , Metro Manila, Philippines Five9 Full time

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Financial Reporting Analyst

    3 weeks ago

    , Metro Manila, Philippines Five9 Full time

    Join to apply for the Financial Reporting Analyst role at Five9 Join to apply for the Financial Reporting Analyst role at Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first...

  • Reports Analyst

    3 weeks ago

    Manila, Philippines V-Call Center Link Inc. Full time

    Description Collect and analyze data from various sources to create comprehensive reports. Requirements: Minimum of 2 years’ experience as an MIS Reports Analyst or Data Analyst, preferably in a BPO setting Proficiency in Power BI, VBA, and SQL (at least intermediate skill level) Strong analytical and problem-solving skills with keen attention to detail...

  • Workforce & Reports Analyst

    13 hours ago

    , Metro Manila, Philippines Hyprwork Full time

    Overview Hyprwork National Capital Region, Philippines Offer: $800-$900 Role: Report Analyst Responsible for analyzing staffing levels, phone system performance, and operational data to ensure efficiency and provide decision-making insights. Responsibilities Workforce ManagementForecast call/chat/email volumes and staffing requirements Create, maintain, and...

  • Managing Reporting Analyst

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Job postings overview ( Manila-based roles and notices): Managing Reporting Analyst – Manila: SAP BW, BW admin and development, BI tool monitoring (Azure Data Factory, Power BI). Requires SAP BW development/admin, BEx, BEx Queries, data loading, monitoring, OSS Notes, Change Management, and collaboration with SAP BI teams. General BI support and admin,...