
Food and Beverage Associate
2 weeks ago
Guest Service:
Greet and seat guests courteously.
- Take food and beverage orders accurately and promptly.
- Provide recommendations and detailed information on menu items.
- Serve food and beverages to guests in a timely and professional manner.
Operational Support:
Prepare tables and ensure cleanliness and proper setup.
- Assist in setting up and breaking down banquet or event spaces as needed.
- Maintain cleanliness and organization of service areas, including dining areas, side stations, and equipment.
Cash Handling and Billing:
Accurately record orders and process guest checks using the hotel's POS system.
- Handle payments, provide change, and process credit card transactions.
Team Collaboration:
Coordinate with kitchen and bar staff to ensure smooth food and drink delivery.
- Support fellow associates and assist in other sections as needed to maintain service quality.
Compliance and Safety:
Adhere to hygiene, sanitation, and safety standards.
- Follow hotel policies and procedures, including those related to grooming, conduct, and uniform.
Customer Satisfaction:
Respond to guest inquiries and concerns promptly and professionally.
- Aim to exceed guest expectations by providing attentive and personalized service.
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